Agence Southland Crossing

Spencer was awesome to deal with! Made the overall experience seamless!

Réponse: Dear M Bilal , Thank you for taking the time to provide Southland & Spencer with a great review. Sincerely, Jason Dillingham, Agency Manager

I am thoroughly impressed with the level of service provided by Stephanie at Allstate Insurance. She is absolutely amazing to deal with—always professional, knowledgeable, and incredibly attentive to our needs. Stephanie Gordon honesty and dedication truly stand out, making every interaction smooth and stress-free. I couldn’t be happier with the service she provides and the company as a whole. Highly recommend!

Réponse: Dear Natasha, Thank you for taking the time to provide Stephanie with such a stellar review. Sincerely, Jason Dillingham, Agency Manager

It's been almost 3 months since a deer ran in front of my car and totalled it. I reported my accident and was told to keep all receipts related to the accident. This happened out of province so I had to stay in a motel for the night. Then find a way to get back home. I reserved a car with Enterprise because that was Allstate's preferred car rental. When I went to pick up my car, they told me I could not drive it back to Calgary from Winnipeg. I was left to find a last minute flight which ended up costing me $560 for a one way flight. When I got home I got in touch with my first adjuster Judy Head. She told me that none of my expenses would be covered because of the coverage I had. I was fine with that. She was the only positive experience I had. Once I was transferred over to total loss adjuster Deborah Arseneau, it all went downhill. Absolutely no communication whatsoever for over a month and a half. I didn't think it would take long to get a settlement so I borrowed a vehicle rather then get a rental that would be covered for me. Almost a month passed, I finally had to return the borrowed vehicle and got a rental. I was in the rental for a whole month. During this time, I emailed and called every week leaving my contact information. She was even on vacation for an entire week so I had to wait. On the last day of the coverage, I finally get an email stating that she tried to call me ( called wrong phone number) and to provide times that i would be available to speak. Heard nothing back. Even after leaving numerous vms with my phone number, even though my phone was on file. A week goes by and finally on a Friday i get a settlement and was told that my rental coverage would be done on the following Wednesday. I did not accept the settlement and ask for an extension to my rental. No response to the extension. One week later I get a final settlement which I finally agreed to, just to end this nightmare ordeal. It stated that I would receive the cheque in 5-7 business days. Another week goes by and I get a response with a letter summarizing my settlement. Again no response to extend the rental. By now I'm paying 2 weeks of car rental out of my own pocket. This email stated that it will take 5-7 business days again!!! So I just lost 5 business days because of her weekly reply. It's been a week now and I got a parcel to pick up at the post office thinking it would be the cheque. I went and signed for the mail. Excited that it was the cheque so I can finally pay off the lien on my car and get a new one. No it was not the cheque. It was the letter to summarize my settlement. The same letter that was send to me in pdf. I am so frustrated right now. It will probably be another week for this cheque to arrive. During the second month of not getting any updates, I emailed Deborahs boss Mimi Swan about my experience, hoping that this might help me get some updates. Absolutely crickets from her as well. I feel that they are trained to ignore any questions that they don't want to answer. I have worked in sales my whole life. If I had zero communication with my customers and treated them this way, I would have no customers left. I understand we all get busy but communication is key. I could give zero stars, I would. Never again will I deal with Allstate. 3 months and still waiting. Ruined my whole summer.

Réponse: Hi Pasob. We completely understand how frustrating it can be when you’re unable to reach someone. To better assist you, please email southlandcrossingagency@allstate.ca your full name, details of your concern, policy number and contact information, and we will get an Allstate representative to reach out to you.