Agence de Sherwood Park

Nobody picks up the phone, after 45 minutes I hung up and went in, 3 members of staff standing talking!! I was told to go into the office and call from there!! What!!

Réponse: Hi David. We are sorry to hear that you were unable to get a hold of anyone on our team. If you can email sherwoodparkagency@allstate.ca your full name, details of your concern, policy number and contact information, we will get an Allstate representative to reach out to you.

I have been with this insurance company for years, and my past experience was handled fairly well, which is why I’m giving them two stars and not a 1. However, my recent experience has been extremely disappointing. They have changed their process so that you no longer have a dedicated representative to contact directly. Now, you’re forced to call into a general line and wait on hold for an excessive amount of time. After finally getting through and submitting my claim months ago, I never heard back. When I reached out again, I was told an advisor would be assigned to my claim—but I’m still waiting. Even worse, I currently have an open claim that I’m unable to move forward with. It’s frustrating to be stuck in limbo without any clear communication or action from them. During the hold, they play recordings boasting about their great service and how their team is based in Alberta. Ironically, when I finally spoke to someone, they weren’t even in Alberta.

Réponse: Hi Tracy. We would like to learn more about your recent experience. Please email sherwoodparkagency@allstate.ca your full name, policy or claim number and contact information and we will have an Allstate representative connect with you.

You'll need different types of insurance; it is always accessible when signing, but getting service afterwards is a big problem. I also faced this problem. For four days, I tried to get service by phone. I spent over 50 minutes waiting on hold every day and still couldn't talk to an agent. Then I decided to go to the office and do a miracle: I was in the front. Priscilla met me. I didn't even have time to tell my whole story; she asked me to wait, and 2 minutes later, I was already talking to Agent Shawna. All my questions were resolved within 5 minutes. Super professional. Super polite. Super friendly. Priscilla and Shawna - thank you for making my day successful. You are awesome!

Réponse: Dear Reno, Thank you for taking the time to provide us with a great review. Sincerely, Susan Bremner