Calgary West Agency

I cannot express my frustration enough. Their service has been absolutely appalling! We filed a claim for hail damage to our property, and we provided them with clear and undeniable evidence to support our case . Despite hiring our inspector to show vivid evidence, they denied our claim without any valid reason. It feels like they deliberately turned a blind eye to the evidence just to avoid paying what we rightfully deserved. With a premium of almost $2,000 for 20+ years without ever filing a claim. Dealing with their customer service was a nightmare as well; they were unresponsive and indifferent to our concerns. This company’s lack of integrity and accountability is beyond disappointing. I strongly advise against trusting all state, try a safer protection with another company for your insurance needs. They’ve left us in a terrible situation, with flood and Mold appearing throughout the entire property. Wewill be seeking alternative insurance options as soon as possible.

Response: Hi Mustafa. Servicing our clients is important to us and we are sorry to hear of your recent experience. If you could please email calgarywest@allstate.ca your full name, policy number and contact information, we will get an Allstate representative to reach out to you.

Been with Allstate for 3 years and my insurance renews in 10 days. I’m yet to get any documents. I called last week and the girl said she’d put a request in for them to be emailed to new in 24 hours, this wasn’t done so I canceled.

Response: Hello Jada. Servicing our clients is important to us and we are sorry to hear of your recent experience. If you could please e-mail calgarywest@allstate.ca your full name, policy number and contact information, we will get an Allstate representative to reach out to you.

The long story short. I've made an insurance for my SUV. Allstate agent wrote to me that after I do additional activities I'll get a better price. After I'd completed and showed a document I wrote to the agent but another agent told me there is no better price for me. I didn't get even "I'm sorry for misunderstanding". The big doesn't mean good, unfortunately. I do not recommend this company.

Response: Hello Ihor. We want to thank you for your feedback. Our agents can review and explain all available discounts and insurance options and make individual policy recommendations for you. If you have questions about your insurance coverage, we encourage you to connect with your agent directly at https://agents.allstate.ca/search.html