Calgary West Agency

Untrustworthy and very poor customer service. After 5 yrs with Allstate with no claims, my home insurance was unexpectedly terminated. I am happy with my new insurance company as their responsiveness and integrity shows through unlike Allstate. I sent a written letter directly to the Agency Manager: Mr. Knight in mid-August explaining this. I have heard nothing back except crickets……….

Response: Hi Roy. We would like to learn more about your recent experience. Please email calgarywest@allstate.ca your full name, policy or claim number and contact information and we will have an Allstate representative connect with you.

Update: I followed the generic response to email the agency. The automated response on that email gave a local phone number. It forwards to the 1-800 line. Shouldn't have to drive to the office to speak to an agent from it. …...... Every time I try calling the office, it's redirected to a 1-800 line, which doesn't have a callback feature. After waiting to speak to someone at the call centre, they confirmed that all Allstate offices now forward their office line to the call centre. Requested a call back from an agent... after several days, did not receive a call. I had referred others because of my ability to speak with the same agent every time. Really appreciated the personal touch. Disappointing to see that disappear, confirmed by the response to my review, asking customers to send an email so they can call back at their convenience.

Response: Hello Rae. We’re sorry to hear that you have not been able to connect with one of our agents. If you could email calgarywest@allstate.ca your full name, details of your concern, policy number and contact information, we will get an Allstate representative to reach out to you.

I went to inquire about landlords insurance for my fourplex. The receptionist told me I should get commercial insurance for it even though I don't need it. Never got to speak to a broker. Seems they were more interested in their smoke break than speaking to me.

Response: Hello, we advise you to get in touch with your local Allstate Agent at https://agents.allstate.ca/search.html or if you could please e-mail calgarywest@allstate.ca your full name and contact information, we will get an Allstate representative to reach out to you.