Southland Crossing Agency

It's been almost 3 months since a deer ran in front of my car and totalled it. I reported my accident and was told to keep all receipts related to the accident. This happened out of province so I had to stay in a motel for the night. Then find a way to get back home. I reserved a car with Enterprise because that was Allstate's preferred car rental. When I went to pick up my car, they told me I could not drive it back to Calgary from Winnipeg. I was left to find a last minute flight which ended up costing me $560 for a one way flight. When I got home I got in touch with my first adjuster Judy Head. She told me that none of my expenses would be covered because of the coverage I had. I was fine with that. She was the only positive experience I had. Once I was transferred over to total loss adjuster Deborah Arseneau, it all went downhill. Absolutely no communication whatsoever for over a month and a half. I didn't think it would take long to get a settlement so I borrowed a vehicle rather then get a rental that would be covered for me. Almost a month passed, I finally had to return the borrowed vehicle and got a rental. I was in the rental for a whole month. During this time, I emailed and called every week leaving my contact information. She was even on vacation for an entire week so I had to wait. On the last day of the coverage, I finally get an email stating that she tried to call me ( called wrong phone number) and to provide times that i would be available to speak. Heard nothing back. Even after leaving numerous vms with my phone number, even though my phone was on file. A week goes by and finally on a Friday i get a settlement and was told that my rental coverage would be done on the following Wednesday. I did not accept the settlement and ask for an extension to my rental. No response to the extension. One week later I get a final settlement which I finally agreed to, just to end this nightmare ordeal. It stated that I would receive the cheque in 5-7 business days. Another week goes by and I get a response with a letter summarizing my settlement. Again no response to extend the rental. By now I'm paying 2 weeks of car rental out of my own pocket. This email stated that it will take 5-7 business days again!!! So I just lost 5 business days because of her weekly reply. It's been a week now and I got a parcel to pick up at the post office thinking it would be the cheque. I went and signed for the mail. Excited that it was the cheque so I can finally pay off the lien on my car and get a new one. No it was not the cheque. It was the letter to summarize my settlement. The same letter that was send to me in pdf. I am so frustrated right now. It will probably be another week for this cheque to arrive. During the second month of not getting any updates, I emailed Deborahs boss Mimi Swan about my experience, hoping that this might help me get some updates. Absolutely crickets from her as well. I feel that they are trained to ignore any questions that they don't want to answer. I have worked in sales my whole life. If I had zero communication with my customers and treated them this way, I would have no customers left. I understand we all get busy but communication is key. I could give zero stars, I would. Never again will I deal with Allstate. 3 months and still waiting. Ruined my whole summer.

Response: Hi Pasob. We completely understand how frustrating it can be when you’re unable to reach someone. To better assist you, please email southlandcrossingagency@allstate.ca your full name, details of your concern, policy number and contact information, and we will get an Allstate representative to reach out to you.

Allstate insurance is by far one of the worst insurance companies if not the worst insurance company that’s out there. I would not recommend anybody have to go through the headache that they have caused so many people including myself, and all they want is your money they don’t care about you they just care about your money, I’m gonna say that one more time they do not care about you. They only care about your money. for the last few days. I’ve been on hold for many many hours with zero answers to my concerns, I have been passed off to agent after agent with ZERO answers. I would like to know how you employed people that don’t have any ANSWERS and this is why I say they do not care about you. They only care about your money. Also before I forget, THEY ARE NOT THERE TO HELP so be VERY CAREFUL as to what you say to them because they will turn that around on you. It’s almost like they’re working against you instead of with/for you hahaha. One more thing THEY ONLY WANT YOUR MONEY!!! Thank you for allowing my opinion.

Response: Hi Karim. Helping our clients is important to us and we are sorry to hear of your recent experience. If you could email southlandcrossingagency@allstate.ca your full name, policy or claim number and contact information, we will get an Allstate representative to reach out to you.

I've been an AllState customer for a very long time now with multiple overlapping policies over many years and it's been overall a great experience without a single issue... Until this year. It's been one thing after another with absolutely atrocious service along the way. This my home branch and I have been unable to get ahold of them this entire time. Calls, emails - nada. Everything seems to get picked up by the Alberta Support team acting on their behalf and it has been absolutely awful.

Response: Hi Eilleen. We would like to learn more about your recent experience. Please email southlandcrossingagency@allstate.ca your full name, policy or claim number and contact information and we will have an Allstate representative connect with you.