Southland Crossing Agency

I have been a customer of Allstate now for over 10 years, and the only reason I stay is because of the excellent service and communication with Stephanie Gordon. Honestly I had to move away from Allstate a few years ago to TD because my premiums went up, but after I was connected with Stephanie Gordon, I haven't had a better experience with renewing my policies since. She is consistent at getting back in a timely manner, friendly and has helped out not only myself, but family and friends. I highly recommend asking for her specifically for signing up and renewals.

Response: Dear Olivia, Thank you for taking the time to provide Stephanie with a great review. Sincerely, Jason Dillingham Agency Manager

If I could give 0 stars I would. Apart from dirty tricks and ridiculous, no reason/ no warning policy changes we recently really needed them Allstates help... Dec 20, 2022 was when we had an incident. I heard from the adjustor for the first time yesterday Feb 01, 2023. DO NOT USE THEM. It took calling 25 different people to get my adjusters name (after they gave me an adjustor in the wrong province). I left 6 voicemails and send 4 emails to my adjustor. Every single person I was put in contact with was completely unhelpful. would only give me an employee number for the underwriter at this location. Allstate is expensive and they DO NOT CARE.... NOT AT ALL. I cannot stress enough how much they don't care.... Infact I'm waiting on a call from the southland location right now that I'm pretty certain will never come. I can't wait for them to be in my rearview.

Response: Hi Antonia, I’m sorry to learn of your recent experience at my agency. I’d like to have a conversation to learn more so I can improve processes in the future. My phone number is 403 476 0354 ext 5001 Jason Dillingham

Stephanie is a very informed on insurance. She is very caring. She is great at explaining insurance in a way I can understand. I have never had an agent sit down with me in person to explain all the details. This is the first time I have ever understood insurance this well. She follows up by email, or phone. She is very easy to get in touch with if I have any questions. I have never been this impressed with my insurance agent and the company she works for. She was able to save me money, my partner and my mother as well. We are all very happy with our insurance! Thank you very much Stephanie Gordon!

Response: Dear Lori, Thank you for taking the time to provide us with a great review on our agency and agent page. Sincerely, Jason Dillingham Agency Manager