Jerwin Pagdonsolan

Jerwin is the worst agent i have ever dealt with. He lied to me and blamed me for him not responding to my email for 2 weeks. I have had other brokers and insurance agents for the 30 years i have had insurance so Jerwin is not the first person i dealt with. I only used him because i called allstate and he randomly answered the phone. I was referred to someone else at Allstate hours later but i was told i was stuck with him. Here is the story - I was told right off the bat about Drivewise and Jerwin told me that i would need to redo the app monitoring every year to maintain my discount. this seemed odd as i know others who used it once and have had the same discount for 5 years plus. So i asked him again and again he confirmed i needed to use it every year. this is not true and glad to find a new Allstate agent that will tell me the truth Then recently i wanted to add my son to my policy or have him get his own. I asked many questions and only got an answer that was asking for my sons information to get a policy set up for him. He had zero interest in answering my questions. He just wanted to sell him a policy. When the time came to get my son coverage - i had emailed Jerwin again - email was the primary source of communication- i had no response for over 2 weeks. When i told him i wanted to deal with someone new. He gave me a number to call - it was his own direct line- unbelievable. He then wanted to review my email to see what happened and he told me that my email was confusing and he wasnt clear what i wanted - So he ignored it? and its now my fault he didn't call me or email me for clarification - that kind of poor customer service is inexcusable. I am in sales and if i blamed a client for me not calling them for 2 weeks because their request was not clear i would be fired. I would recommend anyone to stay away form Jerwin and his agency. I contacted a new allstate office and was given the answers i wanted. When i contact them they get back to me in reasonable time frames. i want to nothing from this allstate office- this review is just to give people a warning

Response: Hello Dan. Servicing our clients is important to us and we are sorry to hear of your recent experience. If you could please email edmontonnorth@allstate.ca your full name, policy number and contact information, we will get an Allstate representative to reach out to you.

Very helpful person

Response: Hello Larry, Thank you for taking the time to provide us with a great review. Sincerely, Jamie Cairns - Agency Manager

Very professional, gave me the best auto and home insurance quote that beat my present insurance.

Response: Dear Fernando, Thank you for taking the time to provide us with a great review. Sincerely, Melissa MacDonald, Agency Manager, Allstate Edmonton North Agency