South Edmonton Common Agency

Biggest fraudsters ever. On renewal, I was on monthly payment with them for my auto insurance. There wasn’t error on my side and my funds was available that time but there was an issue with their billing department and they were unsuccessful with payment. They didn’t even ask me if there was an issue with my card or bank. They were asking me letter from my bank to proof there wasn’t error from my bank but they didn’t provide it. My bank told me that all state should send them email or call them regarding this issue. Bank said there wasn’t any error from them, it was all state who did this mistake. Now their agency manager sent me letter and charged me 50$ for their side of error. My advisor Patricia bowman wasn’t help either. I explained my side she was like ok I will discuss it. They are scammers and fraudsters. Please look for other insurance companies. First they tell you how much you saved with all state insurance then they fined you$ 50 or more because of their unprofessional billing department. Please save yourself from this company. They just scamming customers. Zero star and unprofessional team.

Response: Hello Amritpal. Thank you very much for bringing this concern to our attention. To help better serve you, please email edmontonCT@allstate.ca your full name, policy or claim number and contact information. We will get an Allstate representative to reach out to you.

Ms. Jennifer was very professional and enthusiastic. I received top-notch service.

Response: Thank you for taking the time to provide us with a review and share your experience with Allstate. We appreciate your valued business. Kind regards Amanda Sawatzky Agency Manager South Edmonton Common

Bad customer Service. I was discussing an Issue with an agent and in middle of discussion while I have many questions he told me literally that he has other customers waiting. No patience to listen to old customers but look how much time they spend with you if you are new. They spend as much time just to hook you up.

Response: Hello. Helping our clients is important to us and we are sorry to hear of your recent experience. If you could email edmontonCT@allstate.ca your full name, policy or claim number and contact information, we will get an Allstate representative to reach out to you.