Medicine Hat Agency

We initially changed to Allstate because they were friendly and worked with us for insurance on our two boys who are first time policy holders. The pricing was fantastic as well. We then changed mine and my wifes vehicles over, and our home insurance. Allstate is the best company out there at collecting the money! Once we are onboard and one of my sons had an accident (not his fault), we have been left completely abandon. Online is the way we were told to file the claim and that we near two weeks ago and nobody contacting us still. We call daily; but the on-hold wait times are crazy. We have no less than 6 hours in 5 days of wait time just to be told every time that our file is in hands of an agent. We have been given that agents name and number and email, and we still get no responses. Allstate is unwilling to help locally and every single person we talk to; differs to another. An accident with a 16 year old kid is not an easy thing for anyone to process; insurance is the one thing you hope to rely on in the unfortunate time, and ours have left us completely in the dark. Once this is finally sorted out; we will be removing our 5 policies with Allstate Airdrie and moving on.

Response: Hello. Helping our clients is important to us and we are sorry to hear of your recent experience. If you could email medicinehat@allstate.ca your full name, policy or claim number and contact information, we will get an Allstate representative to reach out to you.

Had a claim in mid March, got no support from local agent. Claim adjuster was in Ontario, didn't know the process or understand it. Talk to upper levels of management they did not care or help. 7 months later they sent a cheque for 60 cents on the dollar even though I provided all the info they requested. So very poor coverage and No one cares as long as they got there premium. Not worth the grief.

Response: Hello Rodney. Servicing our clients is important to us and we are sorry to hear of your recent experience. If you could please email medicinehat@allstate.ca your full name, policy number and contact information, we will get an Allstate representative to reach out to you.

Never answer the email we send

Response: Hi Charlene. We completely understand how frustrating it can be when you’re unable to reach someone. To better assist you, please email airdrie@allstate.ca your full name, details of your concern, policy number and contact information, and we will get an Allstate representative to reach out to you.

Nadir Sunay with Allstate is an absolute all star. This employee went out of his way on his days off to get my wife set up with insurance on her brand new vehicle. He was extremely professional offering and explaining all insurance add ons making sure the vehicle was fully and properly insured for aplease/any unforeseen circumstances. I highly recommend this gentleman for any insurance needs! Thank you again friend.

Response: Hi Nathan Thank you for your 5 star review of Nadir- Im glad this was able to get sorted for you Thanks Kevin Knight Airdrie Allstate Manager

Great experience well worth skipping the broker and great for families of new drivers!!

Response: Hi Julia Thank you for your 5 star review! Thanks Kevin Knight Airdrie Allstate Manager