Red Deer Agency

One of the worst agencies to deal with. The only person who used to answer promptly to my queries was Christina. Not sure whether she still work for this agency. When you call some one, they listen to the person, and if he/she is having an accent or not a native English speaker, they disconnect the call. They discriminate people. After 40 minutes of waiting, a lady attended my call, took my personal information and disconnected my call. She didn't call me back. They have my information and phone number on file. And, not responding to the emails. Such an irresponsible team. They don't value their customers. Very disappointed.

Response: Hello Raj. Servicing our clients is important to us and we are sorry to hear of your recent experience. If you could please e-mail reddeeragency@allstate.ca your full name, policy number and contact information, we will get an Allstate representative to reach out to you.

Terrible Terrible service I have ever got from any company. Called to make a claim. They take your info then push you to an adjuster. Then never get a call back. called them 30 times and still nothing after weeks. Then call the insurance company again get another adjuster and same thing. I hate all state and mean hate. My kid has had no car for months and its someone else that hit him. if you want my advice go to another insurance company.

Response: Hi Patrick, I’m sorry to learn of your recent claims experience. I’d like to have a conversation to learn more so I can improve processes in the future. My phone number is 403 476 0354 ext 5001, Jason Dillingham, Agency Manager

When dealing with a house sale n vacant property insurance policy. When received an invoice for the 3 month policy. I called to pay it and was advised not to as a refund was coming from the previous policy. Ok. Month later 16 days prior to possession date and 30 days prior to end date of policy they closed the policy by letter. I called to pay it again and was explained I had to open a new policy entirely as the old one was closed. I said not doing that possession was 2 days ago. 2 months later I received a email from a collection agency saying I owe for the amount that was remaining after they closed the policy one month early. Guess whos credit took a hit because of this side show after I paid the collection agency the day I received the email. Do not recommend!

Response: Dear Painted Line, Our agency prides itself on providing the best customer service possible. I apologize that the service you received did not live up to your expectations, or ours. Please reach out to me at 403 476 0354 extension 5001 if you wish to discuss in further detail. Sincerely, Jason Dillingham, Agency Manager.