Red Deer Agency

Can never get a hold of anyone here. Phone calls are just referred to other agents that don't answer. Emails dont get responses. I called in August to put in a claim after getting rearended, was told to call several other numbers. Eventually got a person at their central claims center. Who I emailed the details, got a response today, 7 weeks later. Called the Red Deer office several times to get updates about my claim as the central claims agent never responded but there was nothing they could do.

Response: Hello. We’re sorry to hear that you have not been able to connect with one of our agents. Please email reddeeragency@allstate.ca your full name, details of your concern, policy number and contact information, so an Allstate representative can reach out to you.

Absolutely the worst insurance company to go through! They have done nothing good for me in the past 3 years. As of right now they have put me in debt, won’t pick up a phone call and have 0 contact. About 2 years ago I was in a little fender bender in the winter, they were no help and ruled it 50/50 even though the other person had lied about the story multiple time with no proof, I had proof and same story, witnesses, ect; and now they have been trying to pull out a lot of money, more then my insurance even is. They had also upped my insurance without informing me, and I didn’t even renew my insurance but they won’t stop trying to take out the money and won’t even answer the phone to get it resolved. over the past month and some this has been happening I’ve called at least 15+ times, and different times of the day and nobody answers, mind you I’ve sat on hold for hours before, wasting my time for nothing. If I could give 0 stars I would.

Response: Hi Kaela. We would like to learn more about your recent experience. Please email reddeeragency@allstate.ca your full name, policy or claim number and contact information and we will have an Allstate representative connect with you.

My parents have not heard from Allstate in 2 days after talking them about a their car being stolen. It was recovered but there are some damages and stolen items to claim. We pay all this money for insurance, the least you can do is have better customer service when people need you.

Response: Hi Timothy. Thank you very much for bringing this concern to our attention. To help better serve you, please email reddeeragency@allstate.ca your full name, policy or claim number and contact information. We will get an Allstate representative to reach out to you.