Calgary West Agency

Bad location.. Have a current policy which was created at this location. All I needed was to add a second vehicle. Contact my agent, no response (2nd time). Contact 3 other agents in this office and result was no response from anyone! So strange, I thought the point of keeping the traditional agent/broker format was personalized service instead of the 1-800 number. Instead I now have my additional vehicle with my previous insurance company instead of bundled. Seems they don't care unless it's a brand new policy? Not sure but that's as bad as service can get.

Réponse: Hello Bobby, Servicing our clients is important to us and we are sorry to hear of your recent experience. If you could please e-mail calgarywest@allstate.ca your full name, policy number and contact information, we will get an Allstate representative to reach out to you.

We had Twilla look at our various insurances. House, vehicles and boat and she was able to save us a lot of money in premiums with better coverage. We were very impressed with her responsiveness and overall awareness of the insurance industry. I’ve been buying insurance for over 40+ years and Twilla is the best agent i have ever had. You need insurance….you need to talk to Twilla today. Thanks for all that you have done Twilla you are the best.

Réponse: Hello Stuart, Twilla is our most experienced agent, and brings incredible knowledge of insurance to the table. She can guide you through the process with ease, and set you up with the coverages that are right for you, at the best possible value. Thank you for the awesome shout out. Sincerely, Sheila Whitmore Agency Manager, Calgary West Agency

When our house insurance was up for renewal, we shopped online for a better deal. After comparing a few online quotes, we called the Allstate general phone line to follow up and Andy MacNeil answered the call. All throughout our dealings with Andy, he impressed us with his professional manner and cheerful disposition. We really appreciated his willingness to get us the best possible quote and his infinite patience with our numerous questions. For questions that he did not have immediate answers to, he was able to find us answers promptly and always diligently got back to us right away. In fact we were so happy working with Andy that we moved our car insurance over to Allstate as well, even though it was not up for renewal for another seven months. Moving our house and car insurance over to Allstate, our annual insurance cost went down a considerable amount. We told our friends about Andy, and if you like great service, we highly recommend Andy to you as well.

Réponse: Hello K M. Thank you for the awesome shout out to Andy MacNeil. Andy is energized, friendly & willing to go the extra mile to get clients the coverages they need, at a value they can appreciate. Sincerely, Sheila Whitmore Agency Manager, Calgary West Agency