Nous recevons un volume élevé d’appels, ce qui entraîne un délai d’attente plus long qu’habituellement. Merci de votre patience. Si vous souhaitez apporter des changements à votre police, veuillez le faire en ouvrant une session dans monAllstate.
Déplacements pour aller au travail, escapades de fin de semaine, voyagement des enfants d’une activité à l’autre… Il va sans dire que votre voiture vous facilite la vie et qu’une assurance auto de qualité vous évitera bien des maux de tête en cas de pépin.
Cela dit, trouver une assurance auto qui répond à nos besoins particuliers de protections et à notre budget n’est pas toujours facile. C’est pourquoi Allstate a créé Votre choix autoᴹᴰ, un produit qui vous permet de choisir les caractéristiques qui vous conviennent, et vous offre la possibilité d’économiser en combinant vos polices auto et habitation. Et si un imprévu survient, vous pourrez compter sur un service de traitement des réclamations 24 heures sur 24. Ainsi, peu importe le problème, vous saurez que vous êtes en bonnes mainsᴹᴰ.
Votre maison, c’est votre nid douillet, votre refuge, le centre de vos activités familiales. C’est l’endroit où votre famille et vous vous reposez, vous divertissez et passez du temps de qualité ensemble. Il est d’autant plus important alors de voir à ce que votre assurance habitation vous offre la tranquillité d’esprit, tout en reflétant votre style de vie et protégeant les biens qui vous sont chers.
Grâce à des options pour chaque étape de votre vie, Allstate est là pour vous offrir la protection qui vous convient. Après tout, il n’y a rien de tel qu’être chez soi… et de savoir que l’on est bien protégé.
Veillez au bien-être de vos proches, même s’il vous arrivait un imprévu, grâce à l’assurance vie offerte grâce à notre partenariat avec la Financière Sun Life. Vous bénéficierez du niveau de protection qui correspond aux besoins de votre famille.
Peu importe votre destination, assurez-vous d’être bien protégé à chaque étape de votre voyage. Évitez les imprévus, notamment les frais médicaux élevés grâce à l’assurance voyage TripMateᴹᴰ, offerte par TuGo, un partenaire d’Allstate.
I am thoroughly impressed with the level of service provided by Stephanie at Allstate Insurance. She is absolutely amazing to deal with—always professional, knowledgeable, and incredibly attentive to our needs. Stephanie Gordon honesty and dedication truly stand out, making every interaction smooth and stress-free. I couldn’t be happier with the service she provides and the company as a whole. Highly recommend!
Réponse: Dear Natasha, Thank you for taking the time to provide Stephanie with such a stellar review. Sincerely, Jason Dillingham, Agency Manager
Pasob Phommarath
il y a un mois
It's been almost 3 months since a deer ran in front of my car and totalled it. I reported my accident and was told to keep all receipts related to the accident. This happened out of province so I had to stay in a motel for the night. Then find a way to get back home. I reserved a car with Enterprise because that was Allstate's preferred car rental. When I went to pick up my car, they told me I could not drive it back to Calgary from Winnipeg. I was left to find a last minute flight which ended up costing me $560 for a one way flight. When I got home I got in touch with my first adjuster Judy Head. She told me that none of my expenses would be covered because of the coverage I had. I was fine with that. She was the only positive experience I had. Once I was transferred over to total loss adjuster Deborah Arseneau, it all went downhill. Absolutely no communication whatsoever for over a month and a half. I didn't think it would take long to get a settlement so I borrowed a vehicle rather then get a rental that would be covered for me. Almost a month passed, I finally had to return the borrowed vehicle and got a rental. I was in the rental for a whole month. During this time, I emailed and called every week leaving my contact information. She was even on vacation for an entire week so I had to wait. On the last day of the coverage, I finally get an email stating that she tried to call me ( called wrong phone number) and to provide times that i would be available to speak. Heard nothing back. Even after leaving numerous vms with my phone number, even though my phone was on file. A week goes by and finally on a Friday i get a settlement and was told that my rental coverage would be done on the following Wednesday. I did not accept the settlement and ask for an extension to my rental. No response to the extension. One week later I get a final settlement which I finally agreed to, just to end this nightmare ordeal. It stated that I would receive the cheque in 5-7 business days. Another week goes by and I get a response with a letter summarizing my settlement. Again no response to extend the rental. By now I'm paying 2 weeks of car rental out of my own pocket. This email stated that it will take 5-7 business days again!!! So I just lost 5 business days because of her weekly reply. It's been a week now and I got a parcel to pick up at the post office thinking it would be the cheque. I went and signed for the mail. Excited that it was the cheque so I can finally pay off the lien on my car and get a new one. No it was not the cheque. It was the letter to summarize my settlement. The same letter that was send to me in pdf. I am so frustrated right now. It will probably be another week for this cheque to arrive. During the second month of not getting any updates, I emailed Deborahs boss Mimi Swan about my experience, hoping that this might help me get some updates. Absolutely crickets from her as well. I feel that they are trained to ignore any questions that they don't want to answer. I have worked in sales my whole life. If I had zero communication with my customers and treated them this way, I would have no customers left. I understand we all get busy but communication is key. I could give zero stars, I would. Never again will I deal with Allstate. 3 months and still waiting. Ruined my whole summer.
Réponse: Hi Pasob. We completely understand how frustrating it can be when you’re unable to reach someone. To better assist you, please email southlandcrossingagency@allstate.ca your full name, details of your concern, policy number and contact information, and we will get an Allstate representative to reach out to you.
Karim Kabbas
2 il y a des mois
Allstate insurance is by far one of the worst insurance companies if not the worst insurance company that’s out there. I would not recommend anybody have to go through the headache that they have caused so many people including myself, and all they want is your money they don’t care about you they just care about your money, I’m gonna say that one more time they do not care about you. They only care about your money. for the last few days. I’ve been on hold for many many hours with zero answers to my concerns, I have been passed off to agent after agent with ZERO answers. I would like to know how you employed people that don’t have any ANSWERS and this is why I say they do not care about you. They only care about your money.
Also before I forget, THEY ARE NOT THERE TO HELP so be VERY CAREFUL as to what you say to them because they will turn that around on you. It’s almost like they’re working against you instead of with/for you hahaha.
One more thing THEY ONLY WANT YOUR MONEY!!!
Thank you for allowing my opinion.
Réponse: Hi Karim. Helping our clients is important to us and we are sorry to hear of your recent experience. If you could email southlandcrossingagency@allstate.ca your full name, policy or claim number and contact information, we will get an Allstate representative to reach out to you.
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