Agence d’Edmonton-Nord

They treat you really good when getting a new policy. Any claims or issues they are horrible to deal with. Hard to get ahold of and the claims department, will not respond by email or phone horrible service all around. Great price but I guess it comes with poor service, always a trade off.

Réponse: Hello Shane. Servicing our clients is important to us and we are sorry to hear of your recent experience. If you could please email edmontonnorth@allstate.ca your full name, policy number and contact information, we will get an Allstate representative to reach out to you.

I highly recommend David, definitely the best in town. He has gone above and beyond to get us the best quotes and was super patient to handle our concerns and documentation with a real-time resposne. Ended up buying group insurance for couple of assets.

Réponse: Dear Farial Thank you for taking the time to provide us with a great review for David. Sincerely ,Jamie Cairns - Agency Manager

I was eligible for accident benefit forgiveness on my last renewal policy. My friend who works at an insurance brokerage company told me that it is policy for insurance companies to offer accident benefit forgiveness, which AllState did not. Then, just my luck, I got into an accident which was deemed my fault even though the car in front of me admitted fault. Now, the renewal on my insurance policy price has a 45% hike. Not only that, the guy I was talking to on the phone was not pleasant. He did briefly look into my policy for me but did nothing else afterwards. I get that customer service can be challenging, however, I was not being rude or anything. I asked if there is anything else he could do to try to lower the amount on my insurance policy but I was quickly brushed off. The only thing that I'm stuck on is if a customer is eligible for something as big as accident benefit forgiveness, please call the customer out of courtesy. Put yourself in our shoes, if this was you, you would have wanted someone to give you a courtesy call.

Réponse: Hello Nancy. Servicing our clients is important to us and we are sorry to hear of your recent experience. If you could please email edmontonnorth@allstate.ca your full name, policy number and contact information, we will get an Allstate representative to reach out to you.