Allstate Assurance : Agence de Sherwood Park

I've been with Allstate for close to 20 years and have had zero complaints. Until now, heaven forbid your circumstances change a little after 20 years and you need your payment moved to different date to make cash flow a bit smoother... Nope, full stop, do not pass go, do not collect $200....absolutely forbidden unless you're renewing.... ridiculous. I know, I know, relatively minor in the grand scheme of things but that's just it, you're getting my money.. why not work with me on this? Is payment date rigidity really worth it? On that note, any broker recommendations? I'm in the mood for shopping around..... Adding: Hi Susan, called the billing department at the number you mentioned only to be very rudely told the exact same thing by the lady that answered. Zero help. This policy on not being able to move a payment date is ridiculous and until it’s amended I’ll be taking business elsewhere.

Réponse: Hi Roslyn, We’re sorry to hear about your experience. We do have other payment options that may be better suited to you. Please reach out to our billing team at 780-467-6149 to discuss. Thank you, Susan Bremner

I needed to update a credit card on file due to a card violation. Waited for an hour and a half on the phone to talk to someone. Finally gave up.

Réponse: Hello Val, I’m sorry to learn of your recent experience contacting Allstate. Please send an email to our office at sherwoodparkagency@allstate.ca with your contact information and I will have our agency assistant reach out to you. Thank you, Susan Bremner

Have not my message

Réponse: Hello Gwen. Servicing our clients is important to us and we are sorry to hear of your recent experience. If you could please e-mail sherwoodparkagency@allstate.ca your full name, policy number and contact information, we will get an Allstate representative to reach out to you.