Nous recevons un volume élevé d’appels, ce qui entraîne un délai d’attente plus long qu’habituellement. Merci de votre patience. Si vous souhaitez apporter des changements à votre police, veuillez le faire en ouvrant une session dans monAllstate.
Déplacements pour aller au travail, escapades de fin de semaine, voyagement des enfants d’une activité à l’autre… Il va sans dire que votre voiture vous facilite la vie et qu’une assurance auto de qualité vous évitera bien des maux de tête en cas de pépin.
Cela dit, trouver une assurance auto qui répond à nos besoins particuliers de protections et à notre budget n’est pas toujours facile. C’est pourquoi Allstate a créé Votre choix autoᴹᴰ, un produit qui vous permet de choisir les caractéristiques qui vous conviennent, et vous offre la possibilité d’économiser en combinant vos polices auto et habitation. Et si un imprévu survient, vous pourrez compter sur un service de traitement des réclamations 24 heures sur 24. Ainsi, peu importe le problème, vous saurez que vous êtes en bonnes mainsᴹᴰ.
Votre maison, c’est votre nid douillet, votre refuge, le centre de vos activités familiales. C’est l’endroit où votre famille et vous vous reposez, vous divertissez et passez du temps de qualité ensemble. Il est d’autant plus important alors de voir à ce que votre assurance habitation vous offre la tranquillité d’esprit, tout en reflétant votre style de vie et protégeant les biens qui vous sont chers.
Grâce à des options pour chaque étape de votre vie, Allstate est là pour vous offrir la protection qui vous convient. Après tout, il n’y a rien de tel qu’être chez soi… et de savoir que l’on est bien protégé.
Veillez au bien-être de vos proches, même s’il vous arrivait un imprévu, grâce à l’assurance vie offerte grâce à notre partenariat avec la Financière Sun Life. Vous bénéficierez du niveau de protection qui correspond aux besoins de votre famille.
Peu importe votre destination, assurez-vous d’être bien protégé à chaque étape de votre voyage. Évitez les imprévus, notamment les frais médicaux élevés grâce à l’assurance voyage TripMateᴹᴰ, offerte par TuGo, un partenaire d’Allstate.
I initially left a 1-star review for Allstate Insurance due to a frustrating and disappointing experience. For starters, I was paying far more for my home and auto insurance than I should have been compared to other companies. Upon reviewing my policy, I discovered that a driver who doesn’t even belong to my household had been added—something I never approved. This added mistake made me feel even more frustrated, as it contributed to the higher premiums I was being charged.
However, after posting my review, I was contacted by Derek Wright, a manager at Allstate, and I have to say his response was impressive. Derek took the time to thoroughly explain what had gone wrong with my policy, walking me through each issue I had raised. He clarified how the extra driver was mistakenly added and apologized for the error. Derek’s level of professionalism and attention to detail really stood out to me. It’s not often you come across someone willing to go the extra mile to ensure a customer’s concerns are fully addressed.
While I appreciated Derek’s explanation and his courteous approach, I still feel the pricing with Allstate is higher than what’s available with other insurers. Even after removing the extra driver from my policy, the overall cost was still more than I expected, especially when compared to quotes I’ve received from other companies. It’s one of the main reasons I decided to switch insurance providers.
That said, the customer service I received from Derek really changed my perspective. His professionalism and ability to address my concerns in such a detailed manner showed that Allstate does care about their customers, even when things go wrong. For Derek’s efforts alone, I’ve decided to update my review to 4 stars. I may not be a customer anymore due to the pricing, but I want to acknowledge the high level of service and professionalism I received during this process.
Réponse: Hello AF, I am sorry for this poor experience. Can you please email me directly with your contact information so I can investigate this situation and follow up with you? dwright@allstate.ca
Sincerely,
Derek Wright, Agency Manager
Bryan Magwood
2 il y a des mois
In July, I discovered that my elderly mother’s insurance had lapsed for many months. When I called to see what could be done, David Mason was remarkably helpful. He understood the situation and had compassion for the extreme worry this was causing my mother. He worked with the corporate ladder to reestablish a policy, in this challenging circumstance, within a matter of hours. I could not have asked for more caring and efficient service. Thank you, David!
Réponse: Thank you very much Sir for the positive review for David. I will be sure to share this with him and recognize this. Much appreciated.
Sincerely,
Derek Wright, Agency Manager
Milena Vukasovic
2 il y a des mois
Georges was amazing! After 2 weeks of calling the 1-866 number to get an explanation of why I am being harassed for non payment when the funds are available, he finally was the one to explain it! It's because Allstate no longer accepts debit visa. He was the SIXTH person I spoke to. It took that many times to get someone as competent as him. Each time was 30 minute wait time. So I should bill Allstate for 3 hours of my time they waisted. Scammers. THANK YIU GEORGES!!!! You saved me from the loop of doom I'd been stuck in.
Réponse: Hi Milena, I am glad you had a positive experience with Georges from our agency but I'm sorry for the run around prior. I am sharing this review with others so they can make their teams aware there is training gap.
Sincerely,
Derek Wright, Agency Manager
Des agences d'Allstate appuient l'Opération boÎte à chaussures pour femmes
Des agences d'Allstate appuient l'Opération boÎte à chaussures pour femmes
Aidez des femmes en situation d’itinérance en déposant une boîte à chaussure remplie de cadeaux à notre agence. Cliquez ici pour obtenir les directives et en savoir plus sur l’Opération boîte à chaussures pour femmes.
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