Brampton Agency

Allstate is the place to be because of the agent ,IZNA was the most polite person in the world and she solved all my questions please anyone out there Brampton Allstate , and ask to speak with IZNA , she deserves a raise

Great phone interaction with your agent Izna. I thank you for reviewing the coverage on my Auto Policy and assisting with the addition of my son in this policy. We have been served by other agents from other agencies who clearly did not care about customer experience - or even about their jobs. Thank you Izna for phoning back when the connection was poor, thank you for caring about me and my family.

I returned home from 4 months down south to find 2 things.... 1. One of my vehicles had not been suspended for road coverage 2. My home policy renewal premiums skyrocketed 58% When I contacted my Mississauga office to make enquiries, I ended up speaking with a woman named Laura from the Brampton office. Since all agents are still working remotely, she explained she also was taking overflow calls that came in from other offices. After discussing my issues with her on the phone, she promised to look into the matters. Within 48 hours, she had resolved both issues and informed me of the refunds/credits coming back to me. I received both a phone message and email confirming the changes. Laura is a true example of the finest customer service that others could learn from.....thank you Laura. Nick P.