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Allstate Insurance

Burlington-Oakville-Waterdown Agency

5111 New St, Unit 12

Burlington, ON L7L 1V2

Agency Hours

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday Closed
Sunday Closed

Languages

Burlington team

  • Arabic
  • English
  • Gujarati
  • Hindi
  • Malayam
  • Marathi
  • Urdu
  • Punjabi

Oakville-Waterdown team

  • Arabic
  • English
  • Hindi
  • Mandarin
  • Punjabi
  • Urdu
  • Spanish
  • Gujarati

Areas Served

Waterdown
Oakville
Burlington

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Products and services

Products and services

Father buckling young child into a car seat

Auto insurance

Between your daily commute, weekend road trips, and shuttling the kids around town, you depend on your car to get you around. That’s exactly why you need quality car insurance to protect it.

 

At Allstate, we know it isn't always easy to find the right auto coverage to fit your specific needs and budget. That's why we created Your Choice Auto® to give you the flexibility to choose the features that work for you. Plus, you can save money when you bundle policies. You'll also have a 24/7 claims team that is always here when you need them. No matter what happens, we'll make sure You’re in Good Hands®.

 

Learn more

Father buckling young child into a car seat
Smiling couple assembling furniture in living room

Home insurance

Your home is the centre of your world. It's a place where life happens; where you and your family relax, entertain, and spend quality time together. That's why your home insurance should provide peace of mind, suit your lifestyle, and protect the things you value most.

 

That's where Allstate steps in. We’re here to guide you through your choices every step of the way, so you can get the right level of coverage for your unique needs. After all, there's no place like home — and there's no substitute for coverage that fits.

 

Learn more

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Woman and dog looking out the open window of a car

Life insurance

Make sure your loved ones are taken care of down the road with life insurance, available in partnership with Sun Life Financial. We can match you with the right level of coverage for your family’s needs.

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Travel insurance

Wherever your travels take you, make sure you’re covered along the way. Avoid unexpected and costly medical fees with TripMate® Travel Insurance, available through Allstate’s provider, TuGo.

Learn more
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Meet the team

Burlington team
Allstate insurance agent Fatin Fouad

Insurance Agent

Fatin Fouad

English, Arabic

Allstate Sales Agent

Allstate insurance agent Michael Brown

Insurance Agent

Michael Brown

English

Allstate Sales Agent

Insurance Agent

Karl Gregich

English

Allstate Sales Agent

Allstate insurance agent Patrick Tape

Insurance Agent

Patrick Tape

English, French

Allstate Sales Agent

Oakville-Waterdown team
Allstate insurance agent Bhadresh Thummar

Insurance Agent.

Bhadresh Thummar

English, Hindi, Gujarati

Allstate Sales Agent

Allstate insurance agent Sonny Sidhu

Insurance Agent

Sonny Sidhu

Punjabi, Hindi, Urdu

Allstate Sales Agent

Insurance Agent

Arittha De Livera

English

Allstate Sales Agent

What our customers say

Burlington team

Brendin Park

6 months ago Rated 1 out of 5 stars

Allstate has been pretty good to me over the years. My contact has been Julia. She is awesome. But the person I have been dealing with now is Arritha and he is absolutely terrible. When I needed quotes he was answering phones and sending emails. But unfortunately I found a better quote with another company for home and auto. And now he won't answer calls or reply to emails. He is terrible and won't help you unless they are making money off of you. I highly recommend using another allstate branch. Arritha is not the person you want to deal with. Please avoid him at all costs. I would not contact this branch again. His manager definitely needs to teach him how to be a better agent. Definitely not great in customer support. Makes me not want to deal with allstate ever again. Absolutely terrible customer service.


Response: Hi Brendin. We would like to learn more about your recent experience. Please email burlington@allstate.ca your full name, policy or claim number and contact information and we will have an Allstate representative connect with you.

Anand Mehta

6 months ago Rated 1 out of 5 stars

Allstate can be a very confusing place to do business. Try calling the helpline and there is a minimum of 15-20 min wait time before you hang up due to frustration. Their renewal process is confusing and can lead to various outcomes, something which are not honoured. I have nothing against the branch but Allstate in General. Their initial Setup is fantastic and they offer good deals only to leave you high and dry later.


Response: Hi Anand. We are sorry to hear that you were unable to get a hold of anyone on our team. If you can email burlington@allstate.ca your full name, details of your concern, policy number and contact information, we will get an Allstate representative to reach out to you.

Dayne D

6 months ago Rated 1 out of 5 stars

Allstate hires fantastic people in their local branches, but being a citizen of Burlington, I need to advise folks to stay far away from Allstate. The initial setup is a breeze, but they leave you out of the loop for claims and take ages to even start the claim process after its been assigned to an adjuster. It's been three weeks since a family member filed a claim and we haven't heard back from the adjuster at all. You can try to go to a location to get answers, but they can't do much because of how Allstate is structured (bureaucracy + red tape + "protocol"). I even went to this location and was assigned a cubicle to call a "direct" line and was on hold for 15-20 minutes before I hung up (similar experience to calling in their claims line). If you call during active hours, they are helpless to do much. If you call after hours, they're even more helpless. Absolute gongshow and I simply cannot comprehend how they get away with this. I added one star for the nice people at the branches I've visited over the years + Allstate's quickness in issuing refund cheques, but that's about all the positive that I have to say about this company. They're quick to take your money, but you certainly get what you pay for, and it's been this way for a few years now. I've since cancelled with Allstate but take my review as a warning. Sort by lowest or most recent to get a better idea of what's going on.


Response: Dayne, I am sorry that we did not earn your confidence. As the Agency Manager, I strive to earn the trust of our clients and show the value and peace of mind of being insured with Allstate. Though I do not know the specifics of your particular interaction, I would like to assure you that our trusted advisors do their best to treat customers with courtesy & respect. If there are specific concerns that you would like me to be aware of, I am interested to listen and help. Thank you, Rob Matusek

Oakville-Waterdown team

Rainbow Island

2 years ago Rated 5 out of 5 stars

Just switched home and auto insurance to Allstate today. Highly recommend Angela Zhu, who provided the best rates and discounts to maximize our savings that meet our insurance needs. It is not easy to go out of comfort zone switching out of old insurances that we have been with for over10 years- Angela made the transition process easy and effortless. In the end, Allstate auto and home insurance beat our previous insurances in terms of coverage and benefits in a cheaper price. Angela is responsive to answering all questions in a timely manner. If you want savings and best customer service, give Angeal a try and she will not disappoint you. It is worth your time shopping around !!


Response: Dear Rainbow, Thank you for taking the time to provide us with a great review! Sincerely, Oakville Waterdown Allstate, Rob Matusek Agency Manager

Allstate Agencies Support the Shoebox Project for Women

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Allstate Agencies Support the Shoebox Project for Women

Support women impacted by homelessness by dropping off a gift-filled shoebox at our agency. Click here for detailed instructions and to learn more about The Shoebox Project for Women.

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Questions? We’re happy to help

Oakville-Waterdown

(289) 813-4017

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