Hamilton - Stoney Creek

My mother had to be placed in long term care two weeks ago. Now Allstate has informed us that they will no longer insure the house as it will be vacant even though we check it almost every day until it can be sold!!! Just what you need during a stressful time in life. After a couple of phone calls no problem with other insurers. Do you do this when people die too? Add to the burden? VERY POOR!!!!

Response: Hello. Thank you very much for bringing this concern to our attention. To help better serve you, please email stoneycreekagency@allstate.ca your full name, policy or claim number and contact information. We will get an Allstate representative to reach out to you.

Avoid Allstate at all costs. Their premiums are way over the market rate. I would never use them again.

Response: A rise in insurance rates can be a difficult thing to see. One of the best ways to make sure your insurance fits your needs is to talk with a local Allstate agent. They can do a review of your coverage, make sure everything is up-to-date, and see if you qualify for any discounts. Please contact your local Allstate agent at https://agents.allstate.ca/search.html

Terrible insurance company. I started a claim 3 months ago and it's still not resolved. The adjustor only called me once after I kept asking for him for a whole month, only to tell me he's falling behind on his files. I kept asking to have the adjustor call me back, the calls escalated each time and didn't do anything. Calling the claim customer service is awful, you could be on hold for 2 hours and a half before you get someone, and you're lucky if you even get a useful experienced representative who gives you correct instructions because most representatives seem new and aren't useful. They let me use a rental car for the time being with Entreprise, however you need to call them for a rental extension as it only lasts 2 weeks tops, then only get extended for a few days to a week if you managed to get ahold of a representative who could contact the car rental company. Even the insurance staff from the office is limited in how they can help as they also had to call the claim department and escalate an email to the adjustor. They also openly say they can increase insurance premiums without any reason. Edit: it seems the others were right, they take forever to answer, but reply right away when we post a 1 star review (probably by bot).

Response: Hello. Helping our clients is important to us and we are sorry to hear of your recent experience. If you could email stoneycreekagency@allstate.ca your full name, policy or claim number and contact information, we will get an Allstate representative to reach out to you.