London North Agency

I am making a complaint against Allstate Insurance, Mimi Swan, and Laura King. I got into an accident two months ago. They still haven’t sent my money Laura King and Mimi Swan literally keep telling me yeah your money is coming tomorrow. Your money is coming tomorrow and it never comes and they stop answering my phone calls. I have a bunch of tools in my car that I can’t get because they took my car and won’t tell me where it is. I’ve missed my entire summer with my daughter and her birthday because they won’t give me the money. They literally just sit there and lead you on and lead you on and keep you waiting. To anybody dealing with this call ombudsman and they will take care of it. I’m about to call them right now and make a huge complaint about these people. They literally will just keep you on a leash and drag you along. this whole situation has put my life back so much. I’ve had to take time off work I got so much trouble for trying to deal with these people. They are the biggest liars in the world record everything you they say to you they will tell you anything to get you off the phone. I was supposed to get the money months ago and she keeps leading me on and dragging me on these are horrible heartless souless people. I’m definitely ending my business with them. All state sucks.

Response: Hello Are. Helping our clients is important to us and we are sorry to hear of your recent experience. If you could email northfanshaweagency@allstate.ca your full name, policy or claim number and contact information, we will get an Allstate representative to reach out to you.

I gave one star because there's no way to give zero, this company has gone to the dogs. There's no way to talk to anyone at the branch unless you go in there. The service completely sucks. If you try to call, one of two things will happen. You will either get disconnected while waiting or you will have a wait of at least 1/2 an hour. DON'T get insurance with this company. As soon as I find another insurance company, I will be leaving and I'm sure they don't even care

Response: Hello. We are sorry to hear that you were unable to get a hold of anyone on our team. If you can email northfanshaweagency@allstate.ca your full name, details of your concern, policy number and contact information, we will get an Allstate representative to reach out to you.

I have been trying to get a hold of a local agent since the beginning of June...it's now August. I've called, emailed and even shown up and nothing. I am so disappointed by the service. I had a great agent when I signed up but he left and since then, it's been a complete disappointment.

Response: Hi Brittany. We are sorry to hear that you were unable to get a hold of anyone on our team. If you can email northfanshaweagency@allstate.ca your full name, details of your concern, policy number and contact information, we will get an Allstate representative to reach out to you.