Milton Agency

She listened patiently , spoke nicely even the fact mine case was of cancellation yet she provided excellent service. I wish all the staff like her.

My experience with Bushra Khokar is always very amazing, this is the first time i get a chance to write a review about her although i always wanted to do that but i was not aware of that but finally i get to write about Bushra. She is such an amazing professional. she went above and beyond to help me with my policy, very polite, responded rightaway. she is always very cooperative and helpful. Thankyou Bushra Khokhar for all your help since 2018.

Unfortunately there are no options for a 0 score. Wring the review on behalf of my elderly parents who have been Allstate Customer for over 40 years (against my advice). Parents recently purchase a new car and attempted to arrange for new insurance to be placed on new purchase and remove coverage on old vehicle. As bad luck would have it after a lengthy hold on phone agent by the name of Samia Aftab answered, best of luck to you if you unlucky to get her on the line because you will never get her back on the phone if you need her. Almost 1 week of messages from parents and not 1 return call, I have left 4 my self and still noting. This individual should not be in a service industry, my issues are similar to that of "GY" other review who describes her as a "a joke agent such as Samia Aftab, if she accidently pickup your call, right away she will say "oh yes, I just about to call you & i had prepared your request bla3x" but when you talk to her about it you'll found out she had no clue about your inquiries." See review from 4 months ago so either Agency Manager did not act on it, agent simply does not care or this is par for this Office. Should a manager wish to act on this please feel free to contact me. Hopefully no one else will be dealt like this going forward