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Allstate Insurance

West Ottawa Agency

462 Hazeldean Rd, Unit 18

Ottawa, ON K2L 1V3

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Agency Hours

Sunday Closed


  • Cantonese
  • English

Areas Served


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Products and services

Products and services

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Auto insurance

Between your daily commute, weekend road trips, and shuttling the kids around town, you depend on your car to get you around. That’s exactly why you need quality car insurance to protect it.


At Allstate, we know it isn't always easy to find the right auto coverage to fit your specific needs and budget. That's why we created Your Choice Auto® to give you the flexibility to choose the features that work for you. Plus, you can save money when you bundle policies. You'll also have a 24/7 claims team that is always here when you need them. No matter what happens, we'll make sure You’re in Good Hands®.


Learn more

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Smiling couple assembling furniture in living room

Home insurance

Your home is the centre of your world. It's a place where life happens; where you and your family relax, entertain, and spend quality time together. That's why your home insurance should provide peace of mind, suit your lifestyle, and protect the things you value most.


That's where Allstate steps in. We’re here to guide you through your choices every step of the way, so you can get the right level of coverage for your unique needs. After all, there's no place like home — and there's no substitute for coverage that fits.


Learn more

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Life insurance

Make sure your loved ones are taken care of down the road with life insurance, available in partnership with Sun Life Financial. We can match you with the right level of coverage for your family’s needs.

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Travel insurance

Wherever your travels take you, make sure you’re covered along the way. Avoid unexpected and costly medical fees with TripMate® Travel Insurance, available through Allstate’s provider, TuGo.

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What our customers say


3 days ago Rated 1 out of 5 stars

Take a look at the location ratings, it is always one name that pops up Katherine. It is a good place to deal with but Scott has a lot of work to do with Katherine, she is rude and needs serious training on communication and honesty. Dealt with her couple weeks ago and it was a nightmare to talk too. For that reason your lost another good client.

Response: Good morning, I’m sorry to learn of your recent experience at my agency. I’d like to have a conversation to learn more so I can improve processes in the future. My phone number is 613-592-8283 X. 5001. Thank you, Scott Golding

Gavin Hashemi

4 weeks ago Rated 1 out of 5 stars

If I can give zero out of five, this insurance company definitely deserve it for sure. Agent insurance like Jonathan S. does not have any sense of customer service. He does not response of your emails for any request. In last 30 years of working with different insurance companies the Allstate has the poorest customer service I have ever seen. BE AWARE, Although all other insurance companies do not have any penalty in home insurance, Allstate insurance company has over 25% penalty in home insurance and 40% on car insurance. Absolutely unacceptable. Ombudsman office does not do anything for their pathetic customer service either . THIS IS THE FIRST AND LAST TIME I DEAL WITH ALLSTATE CANADA INSURANCE.

Response: Hello Gavin. Servicing our clients is important to us and we are sorry to hear of your recent experience. If you could please e-mail your full name, policy number and contact information, we will get an Allstate representative to reach out to you.

Robert Pallen

4 months ago Rated 1 out of 5 stars

I have never completed an on line review of any company until today. After April's severe storm, I sent emails with no responses, left messages at the call center, no response. I finally got through to a customer agent months ago, made all of my complaints and concerns, and still no follow up from my local agents here in Ottawa. I was lucky enough to cold call a local Ottawa agent a few weeks ago who helped me with a policy pricing issue, he was excellent. He gave me the name of the manager to contact about all of my issues, I left a voice message, and not a single call back. This is beyond unacceptable!

Response: Hello Robert, we are sorry to hear about your experience and would like to look into this for you. Could you please e-mail your full name, policy number and best way to contact you? Thank you.

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