Sarnia Agency

I may recall I have been with Allstate since decades. Never gave a second thought to changing. They periodically review my policies to make sure I am getting the best deal–and when adjustments need to be made, they make them without hesitation. Ms. Melissa Wray is my usual contact at Allstate. Melissa is a unique and very special person. She is always proactive, helpful, fabulous, great, insightful, responsive, upbeat, patient and professional. Melissa uniqueness is that she spices the business with the kindness, affinity and human ties. Whenever I’ve spoken to Melissa, I never felt I am talking to a business agent or the like, but to a very close friend indeed. I also dealt with Mr. Nicholas Dyke during the Melissa’s vacation. Nick was so helpful and pleasant. Give pats on the back all around!!

Response: Dear Mahmoud , Thank you for taking the time to provide us with a great review. Sincerely, Windsor LaSalle Team

I had a question that should have been fairly easy to answer. I was transferred twice and after speaking to the 3rd person, no one could answer my question. Allstate should either train their staff or reopen offices.

Response: Hello Lori, we are sorry to hear about your experience and would like to look into this for you. Could you please e-mail sarniaagency@allstate.ca your full name, policy number and best way to contact you? Thank you.

I went to pay my bill, and no one is in the office still! This can not be Covid related anymore! All other stores and offices are open, even hospitals and nursing homes see people in person. The office will remain closed until mid September! This is not acceptable!

Response: Hello. Servicing our clients is important to us and we are sorry to hear of your recent experience. If you could please e-mail sarniaagency@allstate.ca your full name, policy number and contact information, we will get an Allstate representative to reach out to you.