Kennedy Commons Agency

I have auto and home policy with allstate for more than ten years, even in this spring, everytime I called them, there was always sombody answering the phone call. In these ten years, I never had a claim . The nightmere started because I got a car accident in Jun this year. their service are so bad. One month passed, my claim was still not finished. The Claim Advidor's name is Nilam, I was told she would call me in 9 working days when I reported the car accident to allstate, and she never called me, even I called her and it was always answer machine. Every time when I call the call center, I have to hold the phone for more than one hour. What a bad service. Don't put your insurence on them if you don't want to have the same nightmere as what I got.

Response: Alice, I want to let you know that we take delays in service response very seriously. I will leave you my email address that I can have a Manager prioritize your case, and look into your claim file to provide an estimated time for a return call and resolution. Thank you, Dean Anderson, Agency Manager, danderson@allstate.ca

I just had great experience in two separate phone calls with Jaansi Sendhil. To being with she is very attentive and everything we discussed was done to complete completion and all the steps those she took was explain thoroughly. While I learned from her that she has only been with Allstate for two years, I could see how she has excelled in learning her trade to serve the customers with outmost professionalism and accurate information. She saved me so much time and was a pleasure to know there are employees those who care, like her.

Response: Thank you H.R. for this positive customer testimonial, and the confidence you have placed in Jaansi and our agency team. Please let us know how we can be of future service on your insurance needs. Appreciated, Dean Anderson, Agency Manager.

I met with a few agents before I met with Suman Vattem and I must say he is amazing as person, He is super professional, knowledgeable, and very well knows how to convert the business into good business. I highly recommend Suman Vattem for ALL your insurance needs! and Thanks Suman for your help. – Venkat

Response: Hey Venkateswar, Thank you very much for taking the time to leave us and Suman a great review! Suman is a great agent for all the reasons you highlighted and I want to thank you for pointing these out. Referrals is the best compliment we can receive in our industry, to see Suman has earned that is amazing. All the best, Kennedy Commons Allstate Agency Manager