Kennedy Commons Agency

This is the worst Customer and professional experience I've been through. I purchased a vehicle, called to get a quote. On hold for customer service 2hrs, finally spoke to an agent, he said he would email the quote... didn't happen. Called for 3 days, left VM for agents to call me, no answer. Finally got a call back, I told the agent what was happening, excuse is agents on vacation. My response "why don't they change their VM?" waste of time....agent then texts me the Customer service number, on hold for 1.5 hrs, spoke to an agent, puts me on hold again... then a survey comes up that I was glad to answer, call drops. Call back.. still on hold as I'm typing this.. been 45 mins.. Allstate, this is horrible and unacceptable. Time to cancel my service and move forward. I'll be sure that my family leaves as well.

Personally found the agent "Benny Keung" was bad. October 15th, he told me the condo/car price and it will goes into effect this evening 12 o'clock. I was so grateful to him. October 19th, he said the condo insurance is $74.29. And didn't give me the reasonable explanation. Then I asked him to give me car price. He said the system won't let them in to apply the discount nor check the amount today. October 21st, he told me the condo is $64.71. And my auto policy's been locked out due to our IT's error. He can update my condo price everyday, only cannot check my car price. How can I make the decision? Are you kidding me? Is the system broken or agent's mistake? Who can give me the truth? Manager/Owner, please check my account, Name : Bihong Liang. Thanks

I have been on hold for over 45 minutes now to ask a simple question. How old can an oil tank be in my home to be able to be insured. Very disappointing that I have to waste an hour of my mid day to try to get an answer and that it still has no end in sight. Is this what "You're in good hands with Allstate" means? Ridiculous.