Toronto West Agency

I recently insured my car with this insurance company through an intermediary and they forced me to download the drivevize program, which I did right away and thought that was all, but they tortured me through that program so that I cursed them a thousand times .. so I did not turn it on ..then I didn’t go there...and in general I don’t understand how to turn on that program because it doesn’t work automatically and as a result they sent me a fine due to an increase in the insurance premium because they didn’t like that I was an elderly person who didn’t know how to use their program. They work there some people who will create all kinds of obstacles for you so that you cannot fulfill them and for that you will be fined. Heartless people. 

Response: Hello. we are sorry to hear about your experience and would like to look into this for you. Could you please email us at torontowestagency@allstate.ca your full name, policy number and best way to contact you? Thank you.

Pretty disappointed with their customer service and disregard for the OAP stat conditions. I switched credit cards and forgot to update my payment information (which is obviously my fault), but AllState cancelled my policy with zero notification of non-payment. No letter in the mail, no electronic notification. Not until an agent called me on the phone, also asking zero verification questions, telling me that my policy has not been in force for over a month… As someone who has worked in auto claims for another company in the past, this is extremely poor service and breaches responsibilities of the insurer on many counts. Definitely switching my home & auto. After being an insured for 13 years, with no missed payments, and ZERO claims, this is just terrible administration.

Response: Hello Krystle. Servicing our clients is important to us and we are sorry to hear of your recent experience. If you could please email torontowestagency@allstate.ca your full name, policy number and contact information, we will get an Allstate representative to reach out to you.

Allstate's customer service is absolutely abysmal. If you're thinking of choosing them as your insurance company, I strongly advise against it. Our vehicle was in a collision three months ago, and they have yet to respond to a single email promptly or arrange for repairs at a shop. This has been an ongoing issue for years! My claim advisor, Venus Yeung, has been entirely unresponsive and indifferent to my pleas for assistance in getting my car repaired. As a result, I've decided to take all four of my vehicle policies elsewhere.

Response: Hi Maor. Servicing our clients is important to us and we are sorry to hear of your recent experience. If you could please email torontowestagency@allstate.ca your full name, policy number and contact information, we will get an Allstate representative to reach out to you.