Toronto West Agency

I am writing to express my deep dissatisfaction with Allstate Insurance. It has now been a week since I have been trying to connect with my agent, and every time I finally get through, I am placed on hold for over an hour, only to have the call abruptly cut off. This is completely unacceptable and incredibly frustrating. To make matters worse, I have continued to be charged for a policy that I thought I had canceled and terminated over a year ago. It feels like I am being taken advantage of, and the lack of communication and support from Allstate only adds to my frustration. I expected better service and accountability from a well-known insurance company. Unfortunately, my experience has been far from satisfactory, and I would not recommend Allstate to anyone seeking reliable insurance coverage.

Response: Hello. We are sorry to hear that you were unable to get a hold of anyone on our team. If you can email torontowestagency@allstate.ca your full name, details of your concern, policy number and contact information, we will get an Allstate representative to reach out to you.

I am writing for the second time because i have been calling and emailing since 4 months . I am tired of this , first they were not settling my nit at fault claim and now i don't even have a car but they are still taking insurance payments , they told me a different story everytime and said they don't have it updated in their system that the claim is settled and thats why they can't cancel it . They just know how to steal people's money . Now they gonna reply to this email and ask you to send info to this this this email but they would never get back to you . Don't waste your time and energy and i would suggest never ever get a policy from them .

Response: Hi Prabh. We’re sorry to hear that you have not been able to connect with one of our agents. Please email torontowestagency@allstate.ca your full name, details of your concern, policy number and contact information, so an Allstate representative can reach out to you.

My name is Karlie mcfarlane Am I advised all my brothers and sister from Canada Do not get any car insurance from allstate. My vehicle What's stolen about 3 months ago And allstate insurance did not provide a rental car My adjuster said rite at this moment , I do not have a Claim She did not state why. So i'm about to take my case to Social media, CP24 Want to have a sit down With me If allstate do not settle with me.I will take them to court So I advise anyone who is thinking about getting car insurance or Home Insurance with Allstate don't Get any insurance with allstate insurance its for your Own good people.

Response: Hello Karlie, thank you for bringing this issue to our attention. We would like to work with you to help address your concern. Please e-mail torontowestagency@allstate.ca with your full name, policy or claim number, any additional details and the best way to connect with you. Thank you.