Whitby-Brooklin Agency

I have been a long time Allstate Whitby Agency’s customer. Was unable to speak to someone from my local agency about my policy, always directed to customer service and didn’t get the proper service at all. Today finally I was able to reach Cynthia Crockett. She provided me with amazing customer service. Very kind, polite, listened to all my needs and helped me out as much as possible. After a very very long time, I was finally able to get great customer service. Cynthia you are amazing, thanks for your help.

Response: Rathika, we are so happy to hear you connected with Cynthia from our team and very sorry you found it difficult to speak with one of our customer care agents - we are working hard at restoring our industry leading service levels which has many factors that are challenging the team at the moment. Also, thank you for taking the time to leave this positive review and most of all, thank you for continuing to place your trust in Allstate and the Whitby-Brooklin team! - Dave Pereira, Agency Manager

Called the service line only to get transferred to a new representative then hung up on by Shab. Seems like nobody wants to work.

Response: Hi Natalie, we're very sorry you had difficulty reaching our team, alternatively you can email whitbyagency@allstate.ca and someone will call you. Also, on myAllstate app or online, you can request authorized service for your needs.

Waheed Naseem, Support Specialist was assigned to contact me and discuss the increase premium of my home Policy. He is truly a support specialist. In a way that his genuineness to help and true intention to correct anything that may have been noted inaccurately to correct status in order to satisfy your reasonable request. His manner of honestly all along the conversation shines through. He is very level headed and while personable, focussed on the end results. In fact during our conversation few things that he suggested didn't plan with the way he wanted to reflect on my policy and he had to consult to find a way which again showed me his entire intention towards helping and to serve the need of the customer. He is consistent with what the knowledge he has gained within insurance industry, which benefits the customer to be treated properly. I enjoyed the conversation as all my request and challenges were met one by one to ultimate happy results.

Response: Thank you H.R. for sharing about your experience and your feedback on working with Waheed - and thank you for being our customer!