Windsor Agency

Michael Scott is definitely the "Manager" there, but definitely the one from the Office TV series. INCOMPETENT. No respect to the client and I will never recommend this institution on how forthcoming they are about their lack of costumer service.

Response: Hi Bob. Thank you very much for bringing this concern to our attention. To help better serve you, please email windsorlasalleagency@allstate.ca your full name, policy or claim number and contact information. We will get an Allstate representative to reach out to you.

$65/ month rate increase year over year. With no accidents and no claims. After being a client for 11 years! When you call to speak with a representative about the rates they insist they are government controlled (which is a bold face lie). I am cancelling my insurance with the most expensive and the most customer combative insurance company there is. Buyer beware. Goodbye and good riddance.

Response: Thank you for your comment, Quentin. A rise in insurance rates can be a difficult thing to see. One of the best ways to make sure your insurance fits your needs is to talk with a local Allstate agent. They can do a review of your coverage, make sure everything is up-to-date, and see if you qualify for any discounts. Please contact your local Allstate agent at https://agents.allstate.ca/search.html

Very helpful knowledgeable staff.

Response: Dear Chris, Thank you for taking the time to provide us with a great review. Sincerely, The Windsor Agency!

The 5 star experience with Allstate is due to the great experience I had a few days ago with their agent Jason Greening from Walker Rd location in Windsor, On. He went above and beyond to provide me with all the details I needed and to put together a quote for auto/home insurance to meet my needs. He is an exceptional agent, very professional, honest, knowledgeable and helpful. It was a pleasure to meet him and I'm glad I made my decision to go back to Allstate. I definitely would recommend him to everyone looking for insurance for auto , home and more. Thank you Jason for the great experience you have offered to me.

Response: Dear Zoica, thank you for taking the time to provide Jason with a great review. Sincerely, David Antonuzzo, Agency Manager, Allstate Windsor-Tecumseh Agency.

I call the local office number and was on hold for 47 minutes on my lunch. No answer on this endless loop of commercials. Told I am an important customer and they value my call oh about 30 times. No answer. Had to go back to work. Allstate is now a internet and call centre company. Local service just does not exist.

Response: Hi Jeff. We understand how frustrating it is to experience a long time on hold. Our teams are working hard to bring wait times down. Please email tecumsehagency@allstate.ca your full name, policy number and contact information so that we can get you in touch with an Allstate representative.

Recently had the experience of dealing with Allstate representative Chad Stratford. He was incredibly thorough, helpful and professional. He took the time and showed us where we were paying WAY TOO MUCH with another insurance company and has made the transition pain free!! Having gone above and beyond, I give Chad a 5 STAR and have already passed his name along. Thank you Chad and we look forward to saving some money!!

Response: Dear Victoria thank you for taking the time to provide us with a great review. Sincerely, David Antonuzzo, Agency Manager, Windsor - Tecumseh Agency, Allstate Insurance.