Allstate Assurance: Quartier DIX30 Agency

Terrible experience. From start to end the service has been terrible… When getting my car insurance I had issue and the issue was never resolved. Was given a price and signed to be told a month later that the price given was special because it included house insurance …… not once did I ever inquire on house insurance and nor did I have a house to insure lol. Was then told my price would increase due to the SALES REP misunderstanding. I called to change addresses on the system and never was done so renewal letter was sent to old address. Each time you call you speak to someone that can barley understand French not English. They tell you anything to brush you off the phone. They were trying to charge me upwards of 230$ for car insurance on a 2013 Kia which is unheard of. They are incompetent and useless whenever you try to call for help. PLEASE avoid for these following reasons: TERRIBLE CUSTOMER SERVICE, RATES ARE CRAZY HIGH, SALES REP THAT WILL SCAM YOU TO SIGN WITH THEM. I am soooooo happy to no longer be with AllState insurance because it was a year filled with headaches and paying crazy prices for no reason. I am now paying under 80$ for the same insurance. Please avoid and shop around. Would be 0 stars if possible

Response: Good Morning Mrs Deschenes. We are sincerely sorry to hear that you had a bad experience with our customer service. The satisfaction of our customers is very important to us and we will make every effort to improve and offer a positive experience. We invite you to contact us at 450-878-0466 to be redirected to the service manager who will take charge of your file. Your feedback is very important to us. Looking forward to having the chance to chat with you. The Allstate Team: Quartier Dix-30.

Nice staff and very helpful for adding me to the auto insurance when I hold an international driving licence.

Response: Dear Judy, Thank you for taking the time to provide us with a great review. Sincerely, Dominique Vaillancourt Agency Manager

Got a discount for insurance 20% off due to working at a bank. It does what it says. Cheaper than other insurance companies as well. Next year I'm going to switch my car with them too! They call back at some point due to some unaudiable noise, and I'm glad they care for customers 🙂 I'd recommend someone there for their first insurance!

Response: Dear Leena, Thank you for taking the time to provide us with a great review. Sincerely, Dominique Vaillancourt Allstate Agency Manager Quartier Dix 30.