Whitby Agency

Where do I begin. A little PSA for everyone. I was involved in an accident when a driver ran a red light. Now there’s a camera at the intersection but that didn’t matter because i’m a young male who was turning left so I had to be at fault. No reasoning was given to me why, I requested they look at the camera, I said I did not agree with this “at fault” decision but they didn’t care. They didn’t look into anything I had to say or show. Now come renewal suprise 75% surcharge from 506/month to 864/ month a $4000 increase and my yearly premium rate to a whopping $10 100 a year. I just wanted to share this with everyone. I would stay away. Have a wonderful day.

Response: Thanks, Ryan, for sharing your experience and sorry to hear you were in that accident - we hope everyone was okay and not severely injured. In regards to fault determination, you can refer to these standards here: https://www.ontario.ca/laws/regulation/900668 We often share with our customers, that the majority of the responsibility for safe driving lies with those making left turns and reverse movements. Feel free to contact the agency to discuss further - 905-432-1717

I already had car and home insurance with Allstate, about to move and wanted insurance on new place and called the normal 1800 number and after almost 4 hours between 2 calls I was left upset, overcharged and things wrong. I decided to call my local office and got Kelly who I can safely say saved my account from leaving Allstate. She took everything I had to say very seriously, found that the others at the call centre really messed things up, overcharged me a lot, didn’t fill things out properly, told me I had to wait to do things that I didn’t need to. Kelly fixed it all while making me feel like a valued customer. I was seriously considering leaving Allstate after horrible experience but thanks to Kelly in resolving all my problems I will stick around. Thanks for everything Kelly!!!

Response: Dear Ian, Thank you for taking the time to provide Kelly with a great review. Sincerely, Whitby-Brooklin/Agency Manager

It had been Great experience to get my Home and auto insurance from All state .Mr Khandoker Arif ahmed played a crucial role getting me the best deal. I really appreciate his effort and dedication for my insurance . make everything seamlessly smooth and easy with best price in Ontario.

Response: Dear Hasan, Thank you for taking the time to provide us with a great review. Sincerely, Whitby-Brooklin/Agency Manager