Allstate Assurance : Agence South Edmonton Common

*update* I did get one call from claims, I called straight back and left voicemail, 2 weeks later, still waiting. What would happen if my car wasn't driveable? Still waiting to talk to someone about my accident! Always on hold with claim line, spoke to someone in this office, who transferred my call... Just to be on hold for ridiculous amount of time again. Also spoke to someone via email who said they'd get back to me in 2 days but never bothered

Réponse: Hello. We are sorry to hear that you were unable to get a hold of anyone. If you could please email southedmontoncommonagency@allstate.ca your full name, policy number and contact information, we will get an Allstate representative to reach out to you.

Everyone at allstate southcommon is always helpful. The customer service is great and their app is one of the best I’ve seen for insurances and the access to your pink card is so simple. I wish I could get better rates considering I have a home, atv and 2 vehicles insured with them but other than that, everything has always been good.

Réponse: Thank you for taking the time to provide us with a great review. We appreciate you sharing your feedback and we value your business. Sincerely, Amanda Sawatzky Agency Manager South Edmonton Common

I have been with Allstate for years and my interactions with them lately have been hit or miss. I called to inquire about a few things and I sure wish I hadn’t called this branch in particular. The representative that I spoke to had an attitude with me from the very start, she was very rude and unhelpful. If you must contact Allstate, avoid this branch at all costs.

Réponse: Hello Quinn. Servicing our clients is important to us and we are sorry to hear of your recent experience. If you could please e-mail southedmontoncommonagency@allstate.ca your full name, policy number and contact information, we will get an Allstate representative to reach out to you.