Agence de Brampton

AVOID THIS LOCATION - Truly terrible service I've been trying to get in contact with my agent for about a month now and no response yet decisions have been made without my knowledge I'm not sure what kind of scam Allstate is running now but it is not being run properly

Réponse: Hi Tiffany. We are sorry to hear that you were unable to get a hold of anyone on our team. If you can email brampton@allstate.ca your full name, details of your concern, policy number and contact information, we will get an Allstate representative to reach out to you.

I was involved in a hit and run accident on July 10th, 2024. I had whiplash and so did my sister as we were hit really hard at the front of my car. I called Allstate to let them know about the accident on July 11th, 2024. I spoke to an agent which I am not going to name because his service wasn’t horrible but definitely could use some listening and retaining information skills. I say this because I explained the accident multiple times as he kept getting information wrong about the accident. I explained at the beginning of the phone call that it was a hit and run meaning the driver that hit me drove off. At the end of the call I stated it AGAIN and the agent said “ohh it was a hit and run? So the driver drove off?” In a surprised tone as if I didn’t explain that at the beginning of the call. I was not asked for the license plate of the guy that hit me. I have the license plate because some one else was hit by the same driver before me. He took the picture of the license plate and sent it to me. I wasn’t given information about getting a rental in the first call. I had to call back again to get that set up which was frustrating being I left without a car. I was told that Kelly Robinson would be the adjuster on my case. I called her and left a voicemail. She called me once on July 15th at 9am and left me a voicemail to call back. I called her back the same day same hour, than again on her other number. I waited than called her back the next day. I then called her again July 18th and left a voicemail stating that I needed to speak to her and if she doesn’t get back to me I will need to request a new adjuster. She didn’t call me back. This was frustrating as this was a complete disregard to a paying customer. Thankfully, Kyle Nedd called me and started moving the process along with my damaged car. Kyle answered emails and calls that were sent to him in a timely manner and was very helpful. I called Allstate Monday July 22nd and asked for a manager to contact me as I needed to speak to someone. I was told that a request was put in and that I would get a call back within 2 business days. I did not receive a call AT ALL from a MANAGER. I am writing this review just to state that we as customers are paying our insurance company thousands of dollars a year just to be completely disregarded. The service that I have had this month has not been reflective of the amount of money we have payed Allstate every year! I thank Kyle Nedd as he was the only redeeming factor in this whole experience.

Réponse: Hello. We would like to learn more about your recent experience. Please email brampton@allstate.ca your full name, policy or claim number and contact information and we will have an Allstate representative connect with you.

Called multiple times to speak with an agent only to be left on hold for hours. I wanted to make changes to my policy, but it looks like I'll have to make changes to my provider.

Réponse: Hi Kevin. We understand that you experienced a longer than usual wait time when contacting us. Our teams are working to address these delays. Please email brampton@allstate.ca your full name, policy number and contact information so that we can get you in touch with an Allstate representative.