Allstate Assurance : Agence d’Ottawa-Ouest

I used to get great service from George Bickle. Since he left, this place doesn’t answer emails and leaves you on hold for half an hour. Looks like I’ll be moving my insurance business!

Réponse: Hi Ricardo, I’m sorry to learn of your recent experience at my agency. I’d like to have a conversation to learn more so I can improve processes in the future. My phone number is 613-592-8283. Regards, Scott Golding.

I recently had a complicated insurance situation to sort out following an unexpected death in the family. I don't know how I would have got through it without Tara Sterling. Her compassionate support made all the difference to my family in a difficult situation, and she truly went above and beyond to make the process as painless as possible. In an insurance landscape where it's increasingly difficult to feel like you're talking to a real person, Tara really stands out. I can't thank her enough for her exceptional service and care.

Réponse: Hi Judi! Thank you for taking the time to provide us with a great review about Tara. Sincerely, Scott Golding, Agency Manager

If I could give zero stars I would. I’ve never experienced such terrible customer service. I changed bank accounts and my wife called ahead of time to change my automatic billing to my new bank account. They said I have a missed payment and the bank account they tried to take the payment from is closed. The lady on the phone wouldn’t even look into the bank account info that I gave. So I went into the office hoping to get a better result. After telling the agent my story she simply said that’s the info your wife gave. She must be confused I asked her if the phone calls are recorded and we can clear this up and she said she can request the conversation but she won’t because that’s the info my wife gave. I told her that I wanted to speak to the manager and she said he would call me the next day. After speaking with the manager he said the exact same thing. This is the info your wife gave to bad. After requesting him to request the phone call so we could clear this whole thing up he said no and that I was wrong!! I offered to make the double payment for both my auto and house insurance but I didn’t want pay a nsf fee and they wanted me to pay out the balance of my home insurance which I wanted to go back on monthly payments. He wouldn’t work with me at all and said no to both. So I would have to pay out around a thousand dollars to get my insurance back in good standing. Which I simply can’t afford to do. As a long time customer I’m very disappointed. Stay away!!!

Réponse: Hello Adam. Servicing our clients is important to us and we are sorry to hear of your recent experience. If you could please e-mail westottawaagency@allstate.ca your full name, policy number and contact information, we will get an Allstate representative to reach out to you.