Toronto West Agency

I am writing for the second time because i have been calling and emailing since 4 months . I am tired of this , first they were not settling my nit at fault claim and now i don't even have a car but they are still taking insurance payments , they told me a different story everytime and said they don't have it updated in their system that the claim is settled and thats why they can't cancel it . They just know how to steal people's money . Now they gonna reply to this email and ask you to send info to this this this email but they would never get back to you . Don't waste your time and energy and i would suggest never ever get a policy from them .

Response: Hi Prabh. We’re sorry to hear that you have not been able to connect with one of our agents. Please email torontowestagency@allstate.ca your full name, details of your concern, policy number and contact information, so an Allstate representative can reach out to you.

My name is Karlie mcfarlane Am I advised all my brothers and sister from Canada Do not get any car insurance from allstate. My vehicle What's stolen about 3 months ago And allstate insurance did not provide a rental car My adjuster said rite at this moment , I do not have a Claim She did not state why. So i'm about to take my case to Social media, CP24 Want to have a sit down With me If allstate do not settle with me.I will take them to court So I advise anyone who is thinking about getting car insurance or Home Insurance with Allstate don't Get any insurance with allstate insurance its for your Own good people.

Response: Hello Karlie, thank you for bringing this issue to our attention. We would like to work with you to help address your concern. Please e-mail torontowestagency@allstate.ca with your full name, policy or claim number, any additional details and the best way to connect with you. Thank you.

This company is for - 5 stars .This company and the management system is the worst I see in my life, they destroyed my insurance record canceling my insurance for non payment. I replied back at the same day I get the email telling them to try again. I get an ather email 20 days later saying to call them to update my info, I already replied to them and I gave my permission to try again. I tried to call them and no buddy answer, I went there couple times and all doors locked, I wase waiting outside for hours and trying to call them without response. Yesterday I went to the office to activate a new policy and the agent wase in communication with the manager in secret communications. The agent explained to me, to activate the new policy we have to charge you the fees for my first policy and telling me this is the amount I owe to them. They didn't say this is a cancelation fee. At the very beginning the agent say, they need to collect the amount for the previous month's, and I give them the permission to do that and they didn't do it and after they try to collect only $100 am pretty sure that wase cancelation fee and the agent was saying to me this is the amount I owe to them. Don't trust this people. I offer to them to pay yearly the full amount and they did wanted and telling me you don't need to pay the full amount, is better yearly!

Response: Hello Gregory. Servicing our clients is important to us and we are sorry to hear of your recent experience. If you could please e-mail torontowestagency@allstate.ca your full name, policy number and contact information, we will get an Allstate representative to reach out to you.