Allstate Insurance
St. Catharines Agency

9:00 AM - 6:00 PM 9:00 AM - 6:00 PM 9:00 AM - 6:00 PM 9:00 AM - 8:00 PM 9:00 AM - 6:00 PM 10:00 AM - 4:00 PMClosed Today


275 Fourth Ave
Unit B5
St. Catharines, ON L2S 0C2



(289) 273-5241(289) 273-5241


Toll Free Number
(855) 851-6631(855) 851-6631


Fax Number
(905) 685-7097(905) 685-7097


275 Fourth Ave
Unit B5
St. Catharines, ON L2S 0C2

Areas Served:

Proud to serve the areas of Beamsville, Niagara On The Lake, St Catharines and Thorold. Call or email us today for a personalized quote.

Office Hours:

Day of the WeekHours
Mon9:00 AM - 6:00 PM
Tue9:00 AM - 6:00 PM
Wed9:00 AM - 6:00 PM
Thu9:00 AM - 8:00 PM
Fri9:00 AM - 6:00 PM
Sat10:00 AM - 4:00 PM

Languages Spoken:

  • English
  • Spanish
  • French

Meet My Team

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Melissa Marquis
Agency Manager
Life is Uncertain. We bring Strength, Experience, and Care.

Welcome to our Agency Website! My name is Melissa Marquis and I am the team leader in the St Catharines Allstate office. Born and raised in St. Catharines, I am now thrilled to call Thorold my home. With over 20 years of progressive sales, sales management, and customer service experience throughout the Niagara Region, I am proud of the work we do here at Allstate.

My team of Trusted Advisors are constantly working on their own development, and staying abreast of changes in the insurance industry so that they are available to help you with all of your insurance needs. We recognize that insurance can be a complex subject, that pricing is competitive and that value matters more than ever to you, our customer, and your family.

We believe that listening, understanding, and acting in your best interest is what we do best And our promise to you is simple. We will:

•help our clients protect their assets today and feel better prepared for tomorrow by providing expertly designed insurance products and services
•Support our customers in times of loss with an efficient and responsive Claims organization
•work in a high performance culture with engaged and skilled employees who utilize a hyper-disciplined business approach
•work to create customer value in everything we do
•be actively involved in our local communities​

We welcome you to call, email or stop by our office anytime, whether you wish to review your current coverages with one of our competitors, or receive a no cost, no obligation quote....even if you just want to say hello!
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Tracey Burlak
Insurance Agent
It’s not enough to be covered. You’ve got to feel protected!

I’m Tracey Burlak I’ve been ...

Languages Spoken:

  • English
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Sarah MacDougall
Insurance Agent
It's not enough to be covered. You've got to feel protected!

I'm Sarah Macdougall I am new to Alls ...

Languages Spoken:

  • English
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Graham Coppel
Insurance Agent
It’s not enough to be covered. You’ve got to feel protected!

I’m Graham Coppel. I’ve been ...
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Orlando Salinas
Insurance Agent
With over 10 years of customer care and service under my wing, I understand that my customers/client ...

Languages Spoken:

  • English
  • French
  • Spanish
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Sarah MacDougall
Business Development Agent
I’m Sarah MacDougall. I’m new to Allstate but not to insurance, I’ve proudly been in the industry for 7 years. Born and Raised in St. Catharines, I have strong ties to the community and I am invested in its growth and prosperity. A mother of a young son, my passions include childrens' charities, and the Niagara tourism industry.

I specialize in home, auto, life, and travel insurance. I pride myself on providing custom tailored insurance coverage solutions for my customers. If you are looking for home or auto insurance please contact me for a no obligation quote.

I am happy to review your current policy while providing advice on coverages that we can provide you here at Allstate. I am proud to represent Allstate as your local Niagara region agent.

Languages Spoken:

  • Trusted Advisor for Home, Auto, Life, and Travel Insurance
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Tracey Burlak
Business Devlopment Agent
It’s not enough to be covered. You’ve got to feel protected!

I’m Tracey Burlak and I’ve been an Allstate agent since January 2017. Previous to joining the Allstate team, I spent 17 years in the Financial Industry, the past 6 as a Financial Advisor. This range of experience has provided me with the knowledge needed to serve my customers with the best quality, care and advice.

What Can I Offer You?

Customers can choose innovative home and auto insurance products with features like Claim Forgiveness and Disappearing Deductible. Value is just as important to me, so I offer several home and auto discounts.

I’m Here For Your Every Step of the Way

Whether you have a question about your policy or just want to review your coverage, I’m here for you. And Allstate has a supportive claims team that you can count on day or night to take care of your claim simply and efficiently.

I’m Proud to Support Our Community

As an Allstate agent, employee and neighbour of St Catharines, I’m proud to bring good to life right where I live – supporting and strengthening our communities through sponsored events

I’m committed to making a difference in your life. You’re not just another policy number to me. You’ll receive my personalized service, backed by a strong Allstate agency team.

Call me today to review your policy or get a free quote!

Languages Spoken:

  • Trusted Advisor for Home, Auto, Life and Travel Insurance Products
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Andrea Fernandez Perez
Customer Care Agent
My name is Andrea Fernandez Perez. I was born in Bogota, Colombia and immigrated to Canada with my family in 2008. I lived in Grimsby for the first five years of my life in Canada and eventually relocated to St. Catharines. I became a proud Canadian citizen in 2012 and I'm proud to call Canada my home. I am bilingual, fluent in Spanish and English.

I have had the pleasure of joining Allstate Insurance Company of Canada in September of 2017. Currently, I am still fairly new to the insurance industry; however, I am enjoying the journey so far.
With an extensive customer service background, I am pleased to give you the best service to meet your individual needs. Allstate provides you with different ways to contact us directly, whether you call, email or walk in, I will assist you to the best of my abilities. Regardless of the situation, I will always try to provide you with the best solution to your inquiry. I will guide you every step of the way and you will be pleased with my reliable service.

I offer dependable, honest customer service. I welcome the opportunity to assist you with any inquiries regarding your insurance. You may reach me at or visit us at our office.
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Emma Tedesco
Senior Customer Care Agent
Emma Tedesco is a Senior Customer Care Agent for the St. Catharines Agency. She has been a member of the team since 2008.
As a long tenured employee, Emma has many customer relationships due to her efficiency and knowledge of Allstate systems and procedure. She is dedicated to our office and always makes herself available to others.

Emma truly believes in telling her customers: “You’re in Good Hands” and making it real.
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Graham Coppel
My name is Graham Coppel, and I am proud to be the newest member of the St. Catharines Allstate team. Born and Raised in St. Catharines, my family has long standing ties to the community. My grandfather owned and operated George Coppel Jewellers on St. Paul Street for over 50 years. After spending the last 6 years in Alberta, I am excited to be home in St. Catharines and involved in the Niagara community again.

When I’m not in the office, you can find me at the St. Catharines Golf and Country Club working on my slice or supporting various local events. I also enjoy hiking, camping, and spending time with my friends and family.

With my extensive customer service background, I am proud to provide tailor-made home and auto insurance policies for my fellow residents in the community. I have a passion for providing my customers with above and beyond service to deliver the best information and tools they need to make informed decisions about their coverage. I want to be your trusted neighbourhood insurance advisor. I look forward to helping you choose the best coverage for you and your loved ones from a wide selection of insurance products. Give me a call today to see what I can do for you!
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Lindsay Frattaroli
My name is Lindsay Frattaroli. I was born in Hamilton, Ontario and have had the fortune of growing up within the Niagara Region. I had the opportunity to join Allstate Insurance Company of Canada in December of 2017. Although I am new to the field of insurance, I am not new to the field of creating lasting client relationships, and going above and beyond to servicing your needs.
Prior to working for Allstate Insurance I worked a customer service and personal training roll with Goodlife Fitness. In addition, I also attended Niagara College where I took Business Administration & Marketing. My prior work and schooling have given me the skills I need to offer you advice, assess your needs, and provide you with easy solutions. My goal is to make your home & auto insurance something you never need to worry about.
I look forward to working with you. I welcome you to reach out to me with any inquiries you may have. You can reach me at or visit me at the office.
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Crystal Shaw
My name is Crystal Shaw. I was born in the beautiful island of Trinidad. I came to Canada in 2012 to pursue my passion and desire to study Mathematics. I have spent four and a half years at Brock University, and Graduated with a BA in Mathematics Integrated with Computers and Applications and a Concentration in Statistics. Statistics has always been my passion. I love working with numbers. It is so exciting to now work in an industry that applies those theories to real life scenarios. At Allstate we use statistics to protect our customers from "mayhem". Leveraging mathematics for the greater good of society provides me with pride in what I do.

I chose to stay in Canada after graduation because the Niagara Region is beautiful. Canada has provided me with lovely educational and career opportunities, an inclusive society to contribute to, and great friends and family to develop a life with.

One of my favorite pastimes is hiking. I have developed a love affair with the Gorge in Niagara Falls. It offers me a place of peace and reflection.

I am proud to say that I have been working here at Allstate Insurance since December 2017 as the Agency Assistant and I am enjoying my time so far. I enjoy being in this role it is my job to support both the St. Catharines team and our clients. My end goal with Allstate is to become a part of their Data Analysis team where I will follow my Statistics passion.

Although I am new to the insurance industry I have a great customer service background. I will always give you the best solutions to all your questions and concerns. Feel free to email me at any time
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Orlando Salinas
With over 10 years of customer care and service under my wing, I understand that my customers/clients are the driving force for what I do and my desire to help to the best of my ability.
I pride myself in building relationships with my clients to truly get to know their individual needs.

With being fluent in Spanish, English and French, I believe I am able to help people from all communities and walks of life - and I welcome the opportunity to do so.

Outside of work, I live an active life with my wife and three children. Taking full advantage of our wonderful region and all it has to offer.

About Allstate Insurance: St. Catharines Agency

What matters most about choosing an insurance company is feeling confident that they’ll be there when you need them. When you choose the Allstate agency in St. Catharines, you have both coverage and people you can count on.

Local Agents and Personalized Service: We live here. We work here. Local agents can help protect you better. You’ll get the personal attention you deserve and customized policies to meet every stage of your life. Our agency has served this community since December 2008 and Allstate has been servicing Canadians for over 65 years.

Good Hands® Coverage Check-Up: We constantly look for ways to better serve your changing needs. We’ll review your existing policies with a Good Hands® Coverage Check-Up to ensure your coverage is up-to-date with your needs. Want value for your money? We have discounts and features to help you save on both your home and auto insurance.

Claims Service You Can Count On: Our claims team is here for you 24/7 to give you fast, reliable service. We guarantee repairs in writing, through our Priority Repair Option (PRO) vendors, for as long as you own your car or home.

We’re Committed to Our Communities: Our Allstate agency is committed to the communities of Beamsville, Niagara On The Lake, St Catharines, Thorold in which our agents live and work. We raise funds, sponsor charitable initiatives and volunteer locally.

We’re dedicated to the highest levels of customer satisfaction. See how much more the personalized service of an Allstate agency can do for you!

Call to review your policy or get a free quote from us today.

Community Involvement

We are now sponsors of our local Niagara-on-the-Lake SupperMarkert, The Market @ The Village. Stay connected for future events we will be attending.

Upcoming Events

Upcoming Events

July 26
7:00 PM
Basketball Game
Come join us at the Meridian Centre as we cheer on our very own Niagara River Lions as they play against the Edmonton Stingers!

If you wish to see their game schedule please click on the link below.

Go Lions Go!

Products and Services

Auto Discount

As an Allstate customer, you deserve value for your money. With Allstate, you'll enjoy quality protection and more discounts than you can imagine.


At Allstate, we understand that your home is the centre of your family and it’s filled with your treasured possessions. So, leave it to a local agent to get to know exactly what you need to provide you with the right level of coverage.


Learn about the key parts of a tenant insurance policy and coverage you may be missing out on.


Condo owners have unique insurance needs. I’m here to help with any questions you may have when insuring your condo.

Helpful Tips & Advice

Get personalized service, better protections and the discounts you deserve from a dedicated agent.

File a Claim. We’re Here to Help.

Make your claims process as simple and convenient as possible, with 24/7 claims support.


Hey there, good driver. Save up to 30% on your auto insurance with Allstate's Drivewise®. Find out more.

Smart Student Discount

Licensed drivers in your household under 25-years-old could be eligible for a discount based on their good grades (Ontario and Alberta only)!
Save on Your Home and Auto Insurance
As an Allstate customer, you deserve value for your money. Call me today to learn how you can SAVE when you combine your home and auto insurance with Allstate.
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Capture Your Stuff with myLocker!
Need another reason to be in Good Hands®? Allstate’s myLocker free home inventory tool lets you keep track of your valuable possessions (exclusive to myAllstate customers). Call me to find out more or learn more.
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Sponsorship of the First Ontario Performing Arts Centre
We are proud to announce that we are Sponsors for our local Performing Arts Centre downtown. To learn more about the events feel free to contact us and continue to follow us on social media and check this page for more information.
Supporters of Habitat for Humanity
Here in Allstate Insurance St. Cathariners we support our local Habitat for Humanity. Feel free to contact us to learn more on how to participate or help donate to the foundation. Continue to follow us on social media and tune in for updates on events on this page.
Proud Niagara Ice Dogs Sponsors
St. Catharines Allstate Agency are proud supports of the Niagara Ice Dogs! Make sure to keep up with the events on this page and we will see you there! Click the link below to see this year's game schedule!
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Read Your Tire Wear Patterns
Tire wear patterns can tell you a lot about the condition of your car and whether you have any issues to be addressed. Learn how to read your tire wear patterns in 4 easy steps!
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Socks for Change
We are proud to be apart of this fund raising! Please come and support this amazing organization. $2 gives a pair of warm wool socks for the less fortunate. Let us come together and make our home a better place. Feel free to click on their website below to learn more.
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St Catharines and Welland Allstate is proud to announce our new Sponsorship... The Niagara River Lions!
We will be at all 3 activations and we will be attending the Pre-season launch party! Lets all come together and support our team! Go Lions Go! Click the link below to see their game Schedule.
Learn More about this promotion

Most Recent Reviews

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Rating 5.0
(Based on 1 Reviews)
  • Rating 5.0
    5 out of 5
    Friendly, professional service...Great experience all around. Great rates but even better service.

Insurance Products & Services

Insurance is unlike any other product out there - you pay for it and hope you never have to use it. And that makes paying more than you need to that much more uncomfortable.

With a policy from Allstate, you can help keep your insurance costs low with the wide variety of discounts we offer.

You can get a rough "ballpark" insurance quote from many companies online, but talking with an agent allows you to ask questions and get a quote for coverage that matters most to you. As Allstate agents, We can prepare a quote that details the coverage, deductibles (your portion of a loss) and cost (premium) of your insurance policy.

Insurance products and services offered at our Allstate agency include:
  • Auto Insurance
  • Car Insurance
  • Life Insurance
  • Motorcycle Insurance
  • Home Insurance
  • Insurance Quote
  • Insurance Agency
  • Travel Insurance
  • Rental Insurance
  • Boat Insurance
  • Motorhome Insurance