Airdrie Agency

I have been trying for days to reach allstate by phone and I hold until I get cut off by them, and try again to have the same thing happen. The system worked so well when Airdrie answered their own phones. For the amount of money we pay for Insurance you would think they could get someone to answer the phone. My insurance is over 7,000.00 come on Allstate!!!!

Response: Hi Linda. We understand how frustrating it is to experience a long time on hold. Our teams are working hard to bring wait times down. Please email airdrie@allstate.ca your full name, policy number and contact information so that we can get you in touch with an Allstate representative.

When you sign up for a policy, they treat you amazingly well and now its been more then a.month to.follow on my claim, then they say please call 1800 number. We cant help you with this. Never again going with them

Response: Hi Ravi. Thank you very much for bringing this concern to our attention. To help better serve you, please email airdrie@allstate.ca your full name, policy or claim number and contact information. We will get an Allstate representative to reach out to you.

Way to hard to call, always waiting. No agents in the office on Monday. Need to switch vehicles on our insurance. Edit. Received a phone call shortly after we left. All was looked after, thank you Allstate. Your website needs updating, saying no agents on Mondays. Maybe a call back system so clients are not on hold for so long. Regards

Response: Hi Norma. Helping our clients is important to us and we are sorry to hear of your recent experience. If you could email airdrie@allstate.ca your full name, policy or claim number and contact information, we will get an Allstate representative to reach out to you.

We initially changed to Allstate because they were friendly and worked with us for insurance on our two boys who are first time policy holders. The pricing was fantastic as well. We then changed mine and my wifes vehicles over, and our home insurance. Allstate is the best company out there at collecting the money! Once we are onboard and one of my sons had an accident (not his fault), we have been left completely abandon. Online is the way we were told to file the claim and that we near two weeks ago and nobody contacting us still. We call daily; but the on-hold wait times are crazy. We have no less than 6 hours in 5 days of wait time just to be told every time that our file is in hands of an agent. We have been given that agents name and number and email, and we still get no responses. Allstate is unwilling to help locally and every single person we talk to; differs to another. An accident with a 16 year old kid is not an easy thing for anyone to process; insurance is the one thing you hope to rely on in the unfortunate time, and ours have left us completely in the dark. Once this is finally sorted out; we will be removing our 5 policies with Allstate Airdrie and moving on.

Response: Hello. Helping our clients is important to us and we are sorry to hear of your recent experience. If you could email medicinehat@allstate.ca your full name, policy or claim number and contact information, we will get an Allstate representative to reach out to you.

Had a claim in mid March, got no support from local agent. Claim adjuster was in Ontario, didn't know the process or understand it. Talk to upper levels of management they did not care or help. 7 months later they sent a cheque for 60 cents on the dollar even though I provided all the info they requested. So very poor coverage and No one cares as long as they got there premium. Not worth the grief.

Response: Hello Rodney. Servicing our clients is important to us and we are sorry to hear of your recent experience. If you could please email medicinehat@allstate.ca your full name, policy number and contact information, we will get an Allstate representative to reach out to you.