London Agency

I gave one star because there's no way to give zero, this company has gone to the dogs. There's no way to talk to anyone at the branch unless you go in there. The service completely sucks. If you try to call, one of two things will happen. You will either get disconnected while waiting or you will have a wait of at least 1/2 an hour. DON'T get insurance with this company. As soon as I find another insurance company, I will be leaving and I'm sure they don't even care

Response: Hello. We are sorry to hear that you were unable to get a hold of anyone on our team. If you can email northfanshaweagency@allstate.ca your full name, details of your concern, policy number and contact information, we will get an Allstate representative to reach out to you.

I have been trying to get a hold of a local agent since the beginning of June...it's now August. I've called, emailed and even shown up and nothing. I am so disappointed by the service. I had a great agent when I signed up but he left and since then, it's been a complete disappointment.

Response: Hi Brittany. We are sorry to hear that you were unable to get a hold of anyone on our team. If you can email northfanshaweagency@allstate.ca your full name, details of your concern, policy number and contact information, we will get an Allstate representative to reach out to you.

I left Allstate years ago due to their incredible long wait times on the phone. Went with them again after meeting an agent directly at my place of work who guaranteed me personal service. He had unfortunately since left the company. He gave me contact info for Jad at the Fanshawe location and told me he'd be able to help me. The 1st time I contacted Jad and told him I needed to change a vehicle on my policy his exact words were "so why are you calling me?" After explaining to him why he reluctantly helped me. I have changed vehicles again so I reached out to him again. Big mistake. He was incredibly rude and flat out told me he was too busy to help me and he only helps people who's policy he creates anyways. Told me I need to call in to the general number and wait on hold. He is the reason I am now waiting on hold to cancel my account. I'll pay more somewhere else to get actual customer service. Allstate Fanshawe....he should be fired, he is costing you customers!!

Response: Hello Jamie, thank you very much for bringing this concern to our attention. To help better serve you, please e-mail northfanshaweagency@allstate.cawith your full name, policy or claim number and contact information. We will get an Allstate representative to reach out to you.