Calgary South Agency

Go elsewhere! Rates might be okay but you get what you pay for. Absolutely the worst customer service I have ever encountered. It’s been a month and I have not spoken to Rianne, our adjuster, once. She has been impossible to get a hold of and calling the main line to reach someone is equally frustrating. I waited over an hour and eventually had to hang up. I’ve also sent emails and get a response that someone will be contacting me immediately, but that never happens. I will give credit to our estimator Richelle though. She has been working with our autobody shop and very responsive.

Response: Hi Lalita. We would like to learn more about your recent experience. Please email calgarysouth@allstate.ca your full name, policy or claim number and contact information and we will have an Allstate representative connect with you.

I never leave a review but I just cannot handle this Allstate service. The first time I called we confirmed everything and seemed all good, the next time I called they said that nothing was confirmed and had to restart the process again, it turned out they couldn’t do the process because it was too late. So then I called the next day. I resolved the issue and confirmed everything but the crazy thing is, none of it was actually confirmed or resolved. They were no help. I waited 1 hour wait time to get a call everyday and spend 4 hours of my time uselessly. Please fix your service

Response: Hello Aiden. Helping our clients is important to us and we are sorry to hear of your recent experience. If you could email calgarysouth@allstate.ca your full name, policy or claim number and contact information, we will get an Allstate representative to reach out to you.

Having a TERRIBLE time claiming for the auto, struggling to get a resolution for the total loss amount settlement which was accepted on OCT 1st, after numerous emails, calls and voicemails there is no response, and i am getting charged for 2 VEHICLES ( the one which was a Total Loss and the second one which we had to purchase from our own pocket, as the insurer has still not processed the Cheque since 45 days now. The Agent at this location is also not responding to my calls, had to reach out to someone else, who does not have full clarity. I have 3 new Policy Docs on website, no one to answer WHY there are 3 with different amounts, and I was charged YESTERDAY an Amount more than which is more than what was told to me earlier by the Agent during renewal. Have also reached out to Ombudsman for Allstate, and GIO - FSRA for no resolution and miss represntations of details and charges. With all tge email threads we have with the agent. Hopefully, they will have this going forward. Extremely bad experience with ALLSTATE.

Response: Hello Jagtaar. Helping our clients is important to us and we are sorry to hear of your recent experience. If you could email calgarysouth@allstate.ca your full name, policy or claim number and contact information, we will get an Allstate representative to reach out to you.